Job Description

Important - How to Apply

Applicants must complete our application form at:
https://www.carenelincs.co.uk/work-for-us

Applications made directly via Indeed will not be considered.

Tenancy Support Officer

Hours:

25-30 hours per week

Salary:

17,693 - 21,231.60 pro rata

Contract:

Permanent

Location:

North East Lincolnshire

CARE (Christian Action Resource Enterprise) is a local charity providing housing and tenancy support to people facing homelessness or difficult circumstances. We are looking for a Tenancy Support Officer to help people secure and sustain tenancies, working closely with landlords, tenants, and other agencies to ensure a smooth move-in process and ongoing tenancy stability.

Role Summary

You will assist with property viewings, tenancy agreements, benefits claims, and move-ins, as well as liaising with landlords, tenants, and support workers. The role includes resolving tenancy-related issues, connecting tenants to additional support services, and ensuring accurate records are maintained.

Key Responsibilities

Property & Tenancy Management

Assist the Housing Manager with property visits, inspections, meter readings, and arranging repairs. Support clients to find, move into, and set up accommodation. Validate applications, interview applicants, and assess suitability for the scheme. Obtain references and required documentation. Arrange property viewings and liaise with landlords. Complete tenancy agreements and related forms, including housing benefit, council tax, utilities, and DHP applications. Mediate between landlords, tenants, and support staff to sustain tenancies. Liaise with Housing Benefit and landlords regarding payment issues. Resolve tenancy issues such as neighbour disputes. Maintain accurate records of all actions and communications.

Client Support & Liaison

Identify client needs and refer to appropriate agencies (e.g. NHS, Social Services, Fire Safety). Recognise and report safeguarding concerns promptly. Brief and coordinate with support workers to ensure appropriate floating support is provided. Submit supporting documents on clients' behalf to councils and DWP. Advocate for clients where required.

General

Ensure the service meets CARE's quality standards and policies. Handle incoming and outgoing post, including legal documents. Attend team meetings, supervision, and required training. Represent CARE positively to clients, landlords, and partner agencies. Maintain confidentiality and work within the Data Protection Act. Support the Housing Manager to meet project outcomes and funding requirements.

Person Specification

Compassionate, empathetic, and sensitive to people's difficulties. Excellent communication skills. Resourceful, organised, and able to work under pressure. Positive, proactive attitude and willingness to collaborate. Enthusiasm for CARE's aims and core purpose. Experience of housing, tenancy sustainment, or related work desirable.

How to Apply

Complete the application form on our website:
https://www.carenelincs.co.uk/work-for-us

Applications submitted via Indeed without this form will not be considered.

Job Types: Part-time, Permanent

Pay: 17,693.00-21,231.60 per year

Benefits:

Company pension Flexitime Free parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: HSW00825