Job Description

Do you want to make a real difference in people's lives? We're looking for someone passionate, empathetic, and proactive to join our team as a

Tenancy Support Practitioner specialising in local lettings.

You'll work alongside our Landlord Liaison Officer to help people with a history of rough sleeping move into safe, secure homes in the private rented sector. Using a person-centred approach, you'll support tenants in maintaining their tenancies--helping them feel confident and independent in their new homes.

This is a mobile role, so a full driving license and access to a vehicle are essential.

Job requirements

Support tenants by assessing their needs and offering tailored, goal-focused support. Help maximise their income through practical advice. Encourage engagement with external services to build life skills and confidence. Promote independence through compassionate, person-first support. Work closely with your team and always be led by empathy.

What we're looking for

At least 12 months' experience working with adults who have complex needs, such as homelessness, domestic abuse, mental or physical health issues, substance or alcohol use, or learning disabilities. A good understanding of housing, welfare reform, and homelessness issues Basic IT skills, including Outlook, Word, Excel, and Access. Someone who is genuine, honest, and empathetic--able to support others without judgment. Professionalism when handling sensitive and confidential information. A full UK driving license and access to a vehicle. Willingness to undergo a DBS check.

We also welcome people with transferable skills and lived experience--your journey can be part of someone else's success story.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note, we will be interviewing as we go along and therefore the application may close earlier than stated.

#Stoke #StokeonTrent #TenancySupportPractitioner #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis



INDAD


We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.


Homelessness isn't a choice. It can happen to anyone.



Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.



Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep

people from finding and securing a home of their own.



Join us on our fight to make homelessness history across Staffordshire and everywhere.