Job Description

Salary

28,598 to 30,024 per annum

Contractual hours

37

Basis

Full Time

Region

East

Date posted

12/12/2025

Job reference

REQ000363

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Tenancy Support Officer JD-PS Amended Version Oct 2017.doc

Tenancy Support Worker

Fixed term contract (Maternity Cover) 12 months

Full Time, 37 hours per week

Salary Grade NS7

28,598 to 30,024 per annum

Are you passionate about supporting vulnerable households and helping people move towards sustainable living? Newark and Sherwood District Council is seeking a Tenancy Support Worker to join our Housing and Estates Management team.

As a Tenancy Support Worker, you will be responsible for the effective management of the Council's Temporary Accommodation sites. You will support households in Temporary Accommodation to complete actions within their Personal Housing Plans, enabling successful move-on into suitable alternative accommodation and helping the Council discharge its homelessness duties.

You will work with a trauma-informed approach, particularly with rough sleepers who are households placed under our Next Steps Accommodation Project Model and collaborate with a wide range of partners including Housing Options Officers, landlords, statutory and voluntary agencies, and other Council services

.

What are we looking for in successful candidates?

Experience of providing housing related support, leading to positive outcomes. Experience of managing a casework Working knowledge of welfare benefits and income maximisation Excellent communication skills. Effective organisation and prioritisation skills. Effective conflict management skills. The ability to provide a high level of customer care.

Due to the nature of the role, you must also have access to a vehicle to enable you to travel around the district.

Join us and make a lasting impact in the lives of the residents of our district.

We're an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:
Enrolment in the career average local government pension scheme. Flexi scheme. Hybrid working. A generous annual leave entitlement that increases with service. Family-friendly benefits. One days' paid volunteering leave. Lifestyle benefits platform. Funded health cash plan. Free car parking
10 a month gym membership at one of our four gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

To apply, please submit your CV and supporting statement, detailing how you meet the essential criteria for the role. A supporting statement addressing the essential criteria for the post will be considered far more favourably than a generic covering letter and CV.

For an informal chat or more information, please contact Clare Barlow, Senior Housing Options Officer on 01636 655273 or email clare.barlow@newark-sherwooddc.gov.uk

Previous applicants in the past 6 months need not apply.

Free staff parking is valid until 30 June 2026.


As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

Closing Date:

Monday 5th January 2026

Interview:

Wednesday 14th January 2026