Job Description

Job Introduction

Tenancy Sustainment Assistant - 20 hours

At BCP Homes we recognise that our position as a highly successful housing provider depends on our fantastic team of people, who work hard and love what they do.

We are seeking an enthusiastic, effective, and committed Tenancy Sustainment Assistant who is passionate about the delivery of excellent housing services and tenancy sustainment to join our dedicated professional team. This role is to support and administer the triage process into our tenancy sustainability services who work with our tenants with a primary aim of preventing evictions for BCP Homes.

Duties Include:

Vulnerability Data Management

Screening referral forms, recording vulnerability information and uploading data to the Housing Management Database.

Support and Assistance

Providing short-term support, help with housing applications and general enquiries.

Service Development and Performance

Assisting in developing the service, providing performance information and organising case conferences.

To be successful in the post, you should ideally have:

Experience of providing support to vulnerable people Administrative experience in a customer focused environment, including customer liaison Experience of partnership working Strong communication skills with the ability to communicate with people from diverse backgrounds. Enthusiasm and ability to be a team player Ability to empathise with tenants Good negotiation and motivational skills Ability to use initiative and work to tight deadlines without close supervision Ability to prioritise work and good time-manage skills Good IT Skills including MS Office (Word, Excel, PowerPoint, Outlook) Knowledge of statutory and voluntary sector support services Knowledge of public sector housing and welfare benefits A flexible and cooperative working style Commitment to excellent and responsive customer service and service delivery Positive attitude to equality and diversity

Please refer to the job description for further information.

You will enjoy working in a mutually supportive and collaborative team environment but also can work well on your own initiative.
If you don't have the specific knowledge and skills we are looking for, but have relevant transferrable skills, we will offer training if you have a great attitude, are highly motivated, can learn quickly, have a desire to develop and are passionate about delivering excellent projects and services.
In return, we will give you a rewarding job, a fantastic working environment in a lovely location, great colleagues and excellent benefits including free parking, a generous holiday allowance and a superb pension scheme.

This post is subject to an Basic DBS check.

This post is for 20 hours per week, the working hours will be Monday - Friday 9am - 1pm.

For an informal discussion about the post please contact Colette Riggs on 01202 123710

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.


As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.


We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.