Job Description

We do not accept applications via Indeed; please apply via our recruitment website, further details can be found at https://www.tamworth.gov.uk/jobs

TAMWORTH BOROUGH COUNCIL

NEIGHBOURHOODS

Tenancy Sustainment Assistant

26,403 - 28,598

per annum

Home Working Contract

37 hours

1 x Permanent Position

1 x Temporary Position

Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.

In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they must visit.

Working for Tamworth Borough Council is more than just a job, it's about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering it's aims and objectives. We can't do this without skilled and ambitious workforce working in a positive environment empowered to do their best.

Tamworth Borough Council's Tenancy Sustainment Team is key to the delivering good quality housing services to its tenants. We are looking for enthusiastic, highly motivated individuals who would like to join our busy team.

Each day brings a different challenge; you will need to be a great team player, have excellent communication skills and a can-do approach.

Key responsibilities include:

Answering tenant enquiries across a range of channels to include, telephone, web chat, face to face and email.

You will take ownership for managing a wide range of neighbourhood management administration duties, some of which may be technical, relating to council neighbourhood services. These will include tenancy management, estate management, council garages, council rent anti-social behaviour and housing queries.

To deliver customer service excellence you will need:

The ability to switch between complex and simple processes.

The ability to work under pressure, achieve service standards and deal with challenging situations in a sensitive manner.

The capability to use your own initiative, maintain resilience and work independently, with a can-do attitude.

Excellent communication skills with the ability to tailor your approach to meet the needs of our diverse customer base.

A high level of computer literacy with proven ability in the use of bespoke systems.

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact Whonikqua Donaldson, Estate & Tenancy Manager, on 07800 677322

For further information and to apply please visit Tamworth BC Jobs.

Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.

Closing date: 9th October 2025

Interview date: 16th October 2025

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual's needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.

Job Types: Full-time, Permanent, Temporary

Pay: 26,403.00-28,598.00 per year

Benefits:

Company pension Flexitime Work from home
Work Location: Remote