Job Description

Permanent

Full time (37 hours per week)

Join Our Team as a Tenancy Sustainment Officer


Location: Bedfordshire and the Oxfordshire/Cambridgeshire corridor Must have access to own vehicle during working hours


Are you passionate about making a real difference in people's lives? We're looking for a dedicated and empathetic Tenancy Sustainment Officer to join our team and support customers with complex needs to maintain stable housing and improve their well-being.

About the Role

As a Tenancy Sustainment Officer, you'll manage a caseload of customers facing high-risk factors affecting their tenancy. You'll provide intensive, one-to-one support, working closely with internal teams and external partners to deliver personalised housing management and holistic support.

Key Responsibilities

Conduct comprehensive assessments and develop person-centred support plans. Deliver intensive housing management and coordinate with multidisciplinary teams. Managing a caseload of at-risk customers with a structured, outcomes-focused approach Monitor progress and adjust support strategies to meet evolving needs. Manage safeguarding and anti-social behaviour (ASB) cases in line with policy. Collaborate with stakeholders to ensure cohesive service delivery.

What We're Looking For

Clear, empathetic communicator with strong organisational and decision-making skills. Experience supporting individuals with diverse and complex needs, in any transferable sector (including but not limited social & residential care, homelessness, health and emergency services) Strong coaching skills to empower customers, encourage engagement and achieve positive outcomes A solution-focused, creative thinker who doesn't give up at the first hurdle Knowledge of housing, safeguarding, and trauma-informed practices (desirable)

Requirements

Full access to a car during working hours. Willingness to travel across all bpha sites.

Employee Benefits

We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer:

Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme Christmas Savings Club


Not Sure You Tick Every Box?


That's okay! If you're passionate about supporting people to overcome challenges and thrive in their homes, and are keen to make a difference, we'd love to hear from you. Sometimes, the best people bring something unexpected to the table.


Please note that applications will be reviewed as received and bpha reserves the right to close applications early upon identification of a suitable candidate. Apply early to avoid disappointment!


All offers will be subject to satisfactory pre-employment screening, including DBS check and references.



INDHIGH


bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.


We own or manage over 19,500 homes and over 500 staff.