Job Description

About the Job

As a Tenancy Sustainment Officer, you will work to identify vulnerable people under the schemes and work with them to manage financial risk, and prevent financial stress, eviction and associated mental or physical health issues.



Your commitment will ensure that the highest quality standards are upheld, and that all essential documentation is thoroughly completed, helping displaced people to feel safe and be part of life in the UK.



Any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:


Engaging with local housing providers to build strong relationships and establish the provisions and support they and private landlords can offer as part of this comprehensive assessment. Educating and collaborating with Housing Options staff to increase awareness and understanding of the client group and proactive care approaches, ensuring they identify residents who should be referred to the Teams for tailored support. Identifying all available housing options across social, voluntary, and private sectors, and supporting the Teams in optimising their use. Assisting assigned workers with clients accommodated under Section 21 of the National Assistance Act 1948 to ensure prompt and effective housing solutions, including the timely processing of relevant Housing Benefit claims. Negotiating directly with landlords when complexities require a detailed understanding of housing law. Coordinating with WSCC colleagues, specifically the People and Property Manager, Contracts Officer, Supported Housing, and Health, Housing, and Social Care Advisor (Coastal Area), to identify needs and develop services aligned with local housing priorities. Providing briefings to Teams and housing provider partners to facilitate successful property acquisitions. Offering guidance to Teams and housing organisations on how and when to alert health or social care colleagues about clients who are at risk or vulnerable and in need of support.

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex, then this role could for you.

Required Qualifications and Skills

Demonstrate a strong understanding of housing law as it pertains to landlords and tenants. Experience in reviewing and assessing tenancy agreements to ensure their appropriateness. A proven ability to work under pressure, to tight deadlines, juggle many different tasks, whilst having a good working knowledge of the housing environment. Relevant advanced theoretical or organisational knowledge of systems, procedures, and policies within the specialist area, such as Housing or Social Care. Excellent interpersonal skills with the ability to influence others' actions, negotiate solutions across various areas of the organisation. Solution-focused with the ability to analyse complex situations and develop forward-thinking strategies and solutions that consider multiple options, while effectively balancing risks, resources, and desired outcomes. Ability to collaborate effectively with housing providers, colleagues, and various external agencies to deliver optimal services, including the capability to lead, facilitate, and coordinate multi-agency meetings and strategic plans.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the attached.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.



You will benefit from

25

days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave and an excellent

local government pension scheme

.



A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over 1,000 a year through our West Sussex Choices benefits platform.



For more information about the wide variety of benefits you can take advantage of please visit our

Rewards and Benefits page.

Further Informaton

The reference number for this role is

CPP01153

.



For issues or queries regarding your application please contact

hrrecruitment@westsussex.gov.uk

.



Does this sound like the opportunity for you? Click

apply

below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role.



Please ensure all that any gaps in employment are covered in your CV.



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We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.



We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our

application help

page.



RSi



Job Reference: CPP01153