Job Description

Full time - 37 hrs

Monday to Friday 0900 - 1700hrs

Due to an internal move we have a fantastic opportunity to join our Tenancy Sustainment Team in the role of Tenancy Sustainment Adviser.


Based remotely, this role involves daily tenant visits and as such you should

live within

or near the Peterborough area

. The post holder will require use of a vehicle to undertake this role which currently attracts an additional car allowance.


To support access into services and deliver targeted tenancy focused interventions to promote tenancy sustainment, reducing the risk of homelessness.

Key Responsibilities include:

To support, challenge and empower tenants to identify and address key tenancy concerns and subsequent implementation of targeted interventions and making of relevant recommendations to overcome barriers to tenancy sustainment To support and empower tenants to access services that will support them to manage health, financial, drug and alcohol dependency, social and behavioural factors that affect tenancy sustainability To assess need and identify specific risk associated with tenancy failure and offer subsequent support to empower new tenants between 16 and 24 years, in the early stages of their tenancy to promote understanding, ownership and independence related to tenancy sustainability To dynamically provide enduring support to a small cohort of tenants with complex needs throughout the lifetime of their tenancy, ensuring there is effective monitoring and management of key tenancy concerns and risk, with a key focus on long term health and safety. To complete a tenancy focused, holistic assessment of need and when required, work robustly alongside colleagues to ensure effective management of risk, rent account and tenant need. To complement this with accurate, timely and detailed records Within defined parameters, mainly those that would trigger a breach of tenancy, to ensure the continuation of a minimum of 80% of the tenancies being supported each year. To be responsible for reconnecting and offering further support to any tenants closed to service, who are identified by tracking and monitoring processes whereby further breaches of tenancy are identified. To be responsible for responding to requests from the welfare call process; reaching out and engaging tenants in need, to either address tenancy related issues, or support them in connecting with relevant services.

Essential Criteria (include but are not limited to):

Knowledge of housing legislation and application in respect of how this may relate to the tenant/ landlord relationship. Experience of working in a social housing environment Knowledge and understanding of the reasons for tenancy failure. Experience of effectively signposting adults into statutory and voluntary services. Knowledge and experience of priority health and safety risks that impact on tenancy management. Ability and experience of motivating and empowering individuals in challenging situations to take ownership of their situation and promote long term change. Ability and experience in delivering effective customer care. A good level of ICT skill and experience of using databases to record case work.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!


A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.


Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment.


There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.


You can find out more

about us

and the

services we offer our residents

on the CKH website.


Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.