Job Description

We are excited to share an opportunity for you to join the Facilities Management team at Canterbury City Council as a Tenant Engagement Officer.

We are embarking on an exciting project to retrofit our social housing properties to reduce fuel poverty and improve the standard of our properties for our tenants


In the role you will work with the FM team and tenants who are having retrofit works done to their homes, working to PAS 2035 standards. You'll support the Project Manager and wider team with tenant engagement through the whole retrofit journey and will be part of a team making a real difference to our tenants and their homes.




What's in it for you?

Salary of 35,064

Cost of living pay award negotiated annually as a salary increase Flexible, hybrid working - we understand the importance of a good work-life balance. We offer a generous annual leave entitlement! You'll receive 23 days annual leave which increase with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You'll also have the option to buy more annual leave. We do not work on Bank Holidays. A fantastic local government pension scheme. We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover your Professional Body Membership fees where essential to the role. Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.

About this job:

This role will be working with and supporting tenants who are having retrofit works done to their homes .



Here's what you'll get up to:


You'll be supporting the Project Manager in developing and implementing a tenant engagement plan You'll be visiting tenants in their homes to provide support and updates You'll be liaising with contractors about the work they are undertaking You'll be liaising with other teams in the council to co-ordinate communication and ensure tenants are supported, engaged and informed




Working pattern:


Monday to Friday excluding bank holidays This is a full time role working 37 hours per week We offer a generous annual leave entitlement! You'll receive 23 days annual leave which increase with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You'll also have the option to buy more. We support flexible working and working from home with regular visits to the office when collaborating with colleagues, attending staff conferences and team meetings. Contract type: permanent

About you, the ideal candidate for the job:

Your knowledge


Tenant engagement and techniques used to maximise tenant buy in Different forms of public engagement including early engagement, consultations and surveys Retrofitting standards e.g. PAS2035




Experience


Working to deadlines in a pressurised environment Collaborating with a number of teams to achieve desired outcomes Flexible approach to work Tenant engagement in a social housing environment




Skills


Excellent communication skills in different forms of media Competent in MS Office and other service based software Prioritising workload to meet deadlines




Your qualifications


Maths and English GCSE or equivalent




Due to the nature of this role, the successful applicant will be required to undertake a basic DBS check as part of their pre-employment clearances.



So, if this Tenant Engagement Officer job opportunity in Canterbury looks right for you, please apply today! Simply click the "

Apply Online

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For an informal chat to find out more about the role or what it's like to work for Canterbury City Council's Facilities Management team, please contact Collette Wells by emailing collette.wells@canterbury.gov.uk. Collette is our Assets Officer (Sustainability) and very much welcomes your email.

Interview Date: 28 July 2025

Equality, Diversity & Inclusion at Canterbury City Council.

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.





Our diversity strengthens our ability to serve the diverse communities we support through our work.





To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.

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