Job Description

Full-time Monday - Friday 9am - 5pm


Home-based with visits to Peterborough Head Office


Are you a people-first problem solver with a passion for customer service? Do you thrive on building trust, resolving issues, and making a real difference in residents' lives?


We're looking for a proactive and personable

Tenant Liaison Co-ordinator

to join our Planned and Cyclical Services Team. You'll be the vital link between our residents, contractors, and internal teams, ensuring smooth communication and top-tier service delivery across repairs, planned works, and compliance programmes.

What you'll be doing:

Be the go-to contact for residents, ensuring clear communication and swift resolution of issues. Lead access coordination for gas and electrical testing programmes driving 100% compliance. Collaborate with contractors and legal teams to resolve non-access cases. Own customer feedback and complaints, turning challenges into positive outcomes. Support surveyors and tenancy teams with resident visits and consultations. Keep asset data accurate and up-to-date to support performance reporting.

What we're looking for:

A strong background in customer service especially within housing or property services. Confident communicator with great influencing and relationship-building skills. Calm, tactful, and resilient when handling complaints or sensitive situations. Organised and self-motivated, you know how to manage your time and priorities. IT savvy, with solid Microsoft Office skills.

Bonus points if you have:

Knowledge of housing services, repairs, and maintenance. Experience working in a performance-driven environment.

Requirements:

GCSE Grade 4/C or above (or equivalent) in English and Maths. Full UK driving licence and access to a suitably insured vehicle. Willingness to attend occasional out-of-hours meetings or events.

Ready to make a difference?

We may close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!



A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.


Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment.


There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.


You can find out more

about us

and the

services we offer our residents

on the CKH website.


Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.