Job Description

Full time Monday - Friday 9am - 5pm

Remote working with visits to residents and offices for meetings as required

We're introducing this brand-new role within our Asset Management team. This position has been created to strengthen customer engagement and ensure smooth delivery of repairs works across our housing portfolio.


As a Tenant Liaison Coordinator, you'll be the main point of contact for residents, supporting managers, surveyors, and contractors in delivering exceptional asset management services. From managing access for compliance checks to resolving service requests and complaints, you'll play a vital role in ensuring our customers receive outstanding service.

Key Responsibilities

Act as the primary liaison for tenants regarding repairs and planned works. Handle service requests and customer feedback, resolving issues promptly and professionally. Support complex repair projects requiring resident engagement. Maintain accurate asset data and assist with performance monitoring. Build strong relationships with internal teams, contractors, and external stakeholders. Carry out visits to residents where required either alone or to assist the surveyors/tenancy management team with queries, complaints or tenant consultation on repairs or planned works Manage access for gas and electrical compliance programmes, ensuring 100% compliance.

What We're Looking For

Experience delivering housing services and providing excellent customer service. Strong communication skills, both written and verbal. Ability to manage workloads independently and work collaboratively. IT literacy (Microsoft packages). Full UK driving licence and access to a suitably insured vehicle.

Desirable

Knowledge of housing-related services, repairs, and maintenance. Experience working in a performance-focused environment.

This is a fantastic opportunity to shape a new role and make a real impact. If you're passionate about customer service and want to help us deliver excellence, we'd love to hear from you.

Interviews are planned for Wednesday 10th December at our Shrewsbury Avenue office, therefore, if you are interested in the role, we encourage you to apply without delay!

INDMED

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.


Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment.


There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.


You can find out more

about us

and the

services we offer our residents

on the CKH website.


Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.