Job Description

About Evolve Home Energy Solutions:

Evolve Home Energy Solutions works in partnership with local authorities, housing associations, and energy companies to deliver high-quality

energy efficiency improvements

to homes across South Wales. Our mission is to help households reduce energy costs, improve comfort, and contribute to a more sustainable future. As part of our continued growth, we're seeking a dedicated

Tenant Liaison Officer

to support our housing association retrofit programmes and general property improvement projects.

The Role:

As a

Tenant Liaison Officer

, you will be the key point of contact between residents, our delivery teams, and our housing association partners. You'll ensure tenants are kept informed and supported before, during, and after works -- particularly for energy efficiency measures such as insulation, heating upgrades, and renewable installations. You'll also assist with wider tenant liaison duties, helping to ensure a smooth and positive experience for all residents impacted by our works

.

Key Responsibilities

Act as the main contact for tenants throughout energy efficiency and home improvement projects. Explain the nature, benefits, and timelines of upcoming works in clear, accessible language. Coordinate appointments, access arrangements, and tenant communications. Work closely with site teams, project managers, and housing association representatives. Support vulnerable or elderly residents to ensure their needs are met during project delivery. Handle tenant queries, feedback, and complaints in a professional and empathetic manner. Conduct pre-visit, progress, and post-completion checks to ensure tenant satisfaction. Maintain accurate records of interactions and project progress. Contribute to continuous improvement by reporting trends or recurring issues to management.

Skills & Experience

Previous experience in a

Tenant Liaison Officer

,

Resident Engagement

, or

Customer Service

role (essential). Excellent interpersonal and communication skills, with a calm and understanding approach. Strong organisational skills and attention to detail. Ability to manage a varied workload and prioritise effectively. Knowledge of

energy efficiency measures

,

retrofit works

, or

social housing projects

(desirable but not essential). Full UK driving licence and access to a vehicle (required).

What We Offer

Competitive salary Company vehicle or mileage allowance (subject to preference) Health and wellbeing package Pension scheme and employee benefits Full training and ongoing development Opportunity to make a real difference to people's homes and lives

How to Apply:

If you're passionate about helping people, enjoy working in the community, and want to be part of a company improving energy efficiency across South Wales, we'd love to hear from you.
Please submit your CV and a short covering letter outlining your relevant experience.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company car Cycle to work scheme Free parking Health & wellbeing programme
Work Location: In person