Tenant Liaison Officer
Harrow, ENG, GB, United Kingdom
Job Description
About Net Zero Careers
Net Zero Careers supports roles that ensure high-quality retrofit delivery and compliance across residential projects. Customer-facing roles like this are vital to ensure residents are informed, safe, and satisfied while supporting the UK's net-zero goals.
Role Overview
The
Tenant Liaison Officer
will manage the customer/resident journey throughout retrofit projects, providing guidance, support, and information before, during, and after works are carried out.Key Responsibilities
Provide consultation and support to residents during projects Identify vulnerable tenants and accommodate additional needs Ensure resident data is secure (GDPR) Resolve resident issues promptly Conduct choice events, consultations, and inductions Maintain accurate records of resident interactions Work closely with site teams, contractors, and community stakeholders Participate in Social Value initiatives and community events
Essential Requirements
1+ year customer-facing experience in construction Full UK Driving Licence GCSEs or equivalent Strong organisational, communication, and customer service skills Understanding of Health & Safety regulations for construction sites
Rewards & Benefits
Enhanced pension contributions Employer-paid Healthcare Cash Plan Enhanced maternity pay Employee Assistance Programme (EAP) Support for Continuous Professional Development
Location:
HarrowSalary:
27,000 + 3,000 car allowanceContract:
Full-time, PermanentHours:
8:00-17:00 Mon-Thurs, 8:00-16:30 FriJob Type: Full-time
Pay: 27,000.00 per year
Work Location: In person
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Job Detail
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Job IdJD4518081
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationHarrow, ENG, GB, United Kingdom
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EducationNot mentioned