Job Description

Overview of the Role:

Tenant Liaison Officers

Salary - 28,000

Holidays: 30 days

Company Van/Fuel Card

Location - Edinburgh

Job Summary

Devine Energy Ltd are seeking a professional and organised Liaison to join our team. The successful candidate will act as a key point of contact between clients and internal departments, ensuring smooth communication and efficient operations. This role requires excellent administrative skills, strong attention to detail, and the ability to manage multiple tasks effectively. The Liaison will utilise their office experience and data entry skills to support various organisational functions, contributing to the overall success of our services.

Responsibilities

Monitoring day to day projects and meeting with residents to ensure their needs are met across Lothian and Borders. Providing full administrative support to the Operations team e.g., booking appointments for upcoming projects Responding to customer queries on planned and reinvestment works, liaising with
internal teams as appropriate, anticipating problems and dealing with queries

Building and maintaining relationships with key stakeholders, identifying shortfalls in service delivery, and ensuring they are dealt with appropriately and within a timely manner Handling complaints and resolving housing snagging issues Liaising with trades and subcontractors to ensure smooth delivery of projects Completion of surveys Coordinating & attending joint walk-in surveys with internal and external partners

Essential Skills

Recent experience within a similar role to Tenant Liaison UK driving licence Strong administrative skills Strong communication and interpersonal skills allowing you to build relationships Excellent attention to detail with a proven ability to prioritise and plan workload Proficient in using Microsoft Packages i.e., Word and Excel Ability to manage tight deadlines and be flexible to deal with reactive delays Calm and professional approach to work both internally and externally.

Desirable Skills

Knowledge of housing regulations, legislation, and current practices.

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Employee discount On-site parking Referral programme
Work Location: In person