Job Description

Tenant Services - Property Admin

Birmingham

Up to 25k DOE

About the company:

They are a specialist residential housing association company with an in-house property management division aiming deliver excellent outcomes for residents, clients, and communities. Working across both private and social housing sectors, the company manages portfolios on behalf of institutional landlords and registered providers throughout the UK.

The job:

We are looking for a Property Administrator to provide essential administrative and customer service support to our residential property management team. This role plays a key part in ensuring smooth day-to-day operations, from handling resident enquiries to coordinating documentation and assisting with maintenance processes.

You'll be the first point of contact for incoming calls and emails, helping triage queries and supporting the team in delivering a responsive and organised service. This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in providing excellent support.

Job duties:

Handling incoming calls and general email enquiries, responding to routine queries or directing more complex matters to the appropriate team member

Drafting and distributing general correspondence to residents

Supporting the Property Managers with administrative tasks including document scanning, uploading, and filing

Assisting in the preparation of reports, meeting notes, and inspection records

Helping issue routine works orders under the guidance of the Property Manager (e.g., for cleaning, grounds maintenance, etc.)

Managing internal diaries and scheduling property inspections or meetings

Liaising with contractors, clients, and residents to support smooth communication across the team

Maintaining accurate records and ensuring documents are correctly uploaded to internal systems

Attending internal team meetings and contributing to a collaborative, service-driven environment

What We're Looking For:

Previous experience in an administrative or property support role

Confident communicator: written and verbal with a strong customer service focus

Well-organised with excellent attention to detail and accuracy

Ability to prioritise workloads and work to deadlines

Comfortable using Microsoft Office and internal databases or systems

A collaborative team player who takes initiative and maintains a professional approach

Experience working in property, housing or facilities management (preferred)

Familiarity with systems such as Fixflo (preferred)

Why Join?

Be part of a growing, people-first property business with national reach

Supportive culture with opportunities to learn and progress

Contribute to a team making a genuine difference in the rental and housing sector

Exposure to a variety of property types, clients, and service challenges

Job Type: Full-time

Pay: 24,500.00-26,000.00 per year

Work Location: In person