Job Description

?? Join Us in Empowering Communities! ??

Part-Time Opportunity - 18.5 hours/week (Flexible Days)

Role: Tenant Voice and Engagement Administrator

Location: Cornwall (with travel as required)

Salary: 12,121.20 per annum

Department: Standards and Performance

Are you passionate about making a difference in people's lives? Do you thrive in a role that values community, collaboration, and innovation? If so, we'd love to welcome you to our team!


At

Ocean Housing

, we're more than just a housing provider -- we're a community champion. We're proud to be recognised as an employer of choice, offering a supportive, inclusive, and forward-thinking workplace where your voice matters just as much as the tenants we serve.


?? About the Role


As our

Tenant Voice and Engagement Administrator

, you'll play a key role in amplifying tenant voices and fostering meaningful engagement. You'll organise forums, support community initiatives, and ensure feedback leads to real change. From coordinating events to supporting complaint resolution and compliance, your work will directly impact the lives of our tenants and the quality of our services.


?? What You'll Be Doing

Organising tenant meetings, forums, and focus groups Supporting engagement programmes and satisfaction surveys Maintaining feedback channels and acting on tenant input Collaborating with local organisations and charities Assisting with complaints and compliance processes Promoting equality, diversity, and inclusion in all aspects of your work

?? What We're Looking For


We're seeking someone who is:

Warm, welcoming, and emotionally intelligent Organised, detail-oriented, and a great communicator Experienced in administration and customer service Passionate about community engagement and social impact Skilled in MS Office and comfortable using databases Flexible, proactive, and a team player

?? Why Join Us?

Flexible working hours to suit your lifestyle A culture that values diversity, inclusion, and innovation Opportunities for personal and professional development A chance to be part of a team that truly cares about its community Support to grow your skills and make a lasting impact
For more information please refer to the & Person Specification


?

Our Benefits Include:

27 days holiday + bank holidays (pro rated) Professional membership fees paid Company sick pay scheme Workplace pension with death in service benefit Home office work payment Medicash health plan (including dental & optical) Cycle to work scheme Rewards & recognition programme On-site parking Employee assistance programme Family-friendly policies

??

Key Dates:

Closing Date:

Sunday 31st August (Midnight)

Interview Date:

Monday 8th September (Face-to-face at our Head Office in St Austell)
Please note: We may close this vacancy early if we receive sufficient applications, so don't delay--apply today!


Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme.


At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.