Job Description

GLL is looking for a Tennis Lead to work at the Manchester Tennis and Football Centre but also support programmes across our other Manchester venues.





If you have the skills and ambition to join us as a Tennis Lead, there's never been a more exciting time to join the team. Our Tennis Lead sits within our junior and adult brands division with the majority of our sports courses being delivered to children; nationally over 120,000 children attend our sports courses.





As a Tennis Lead you'll be highly motivated and committed to engaging and inspiring participants of all ages and abilities within a safe setting. You'll be responsible for all tennis business within the centre; supporting the General Manager in the overall performance and delivery of the tennis service, sales, customer service, cleanliness, staffing, health & safety and brand delivery. Ensuring that Key Service Performance Indicators are met. Adopting a commercial tennis sales approach to growing participation and the tennis business. You will be responsible for all coaching staff.


What you need:


A can-do attitude A real focus on customer service. Passion and personality Knowledge of health and safety Be a great team player A First Aid qualification Experience of coaching in a community setting

What you'll do:

You will be responsible for the tennis business for the centre. Supporting the General Manager in the overall performance and delivery of the tennis service, sales, customer service, cleanliness, staffing, health & safety and brand delivery. Ensuring that Key Service Performance Indicators are met. To adopt a commercial tennis sales approach to growing participation and the tennis business. To be an ambassador for GLL's tennis vision both internally and externally communicating and promoting the vision and direction of GLL inline with its business model. Responsible for the health and safety of participants, and coaching staff reporting any defects of equipment and facilities to the General Manager. To strengthen community links with working partners, GLL management and customers. Understand and implement relevant policies and procedures. Provide visible leadership to the departmental staff, ensuring they are highly trained and motivated and operate at high levels of both performance and efficiency. Ensure all members of the team are effectively managed and supervised and that all people management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline etc.) Set up, manage and promote the on court tennis programme and coaching qualifications in line with LTA and Clubspark guidelines. Act as a point of contact for members and interact on a social and coaching level. To work with external partners to develop and implement a comprehensive in school tennis programme and develop quality school links. Set up regular competitive opportunities for all ages and abilities within the membership and encourage development and further skills of individuals through to competitive levels where applicable. To assist in the entry and selection of teams and oversee financial league payments. Attend meetings in order to offer regular feedback on the organisation and degree of success of coaching and competitions; also to discuss potential opportunities to growth and attraction. Optimise facilities and resources and help advance the facility's overall development. Liaise with outside bodies to source funding for overall programme. Manage the team of coaches, run regular team meetings and regular in service training sessions which cover: coaching standards, theme and content of weekly programme, update on news event. To ensure effective liaison with relevant LTA staff. To ensure the site objectives are being met for social inclusion. To schedule coaching rota regarding court access and coaches duties within the coaching programme. To contribute with material for the production of coaching information for customers and staff. To assist with the preparation for future projects for development. To organise periodic special events at the facility in an effort to attract and retain members' tennis interest. To communicate programme updates and changes to operation staff. To monitor equipment requirements, storage and purchase requests. To develop profitable and innovative additions to current programme.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

A Values driven organisation. Learning & development to support career development Good Pension schemes Discounted gym membership for you and your partner. A Flexible position with the potential opportunity to secure a contracted role Industry leading rates of pay Opportunity to join the GLL Society and have a say in how we are run plus associated social events Exclusive discounts on our villas in Portugal Exclusive discounts on our Ski chalets in Bulgaria Health assurance Career pathways and professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. Discounts across thousands of retailers (GLL Extras) 25% off Red Letter Days 20% off GLL spa experience treatments and associated products. Ride to work scheme Free eye tests and discounted glasses

About GLL:

As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres.


Our people are from the communities we serve and help us make real changes in their local area.


One of our core values is 'More than a Job', because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we're having a positive impact on our people, we also offer some flexible and part-time options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.





We offer two different types of work arrangements:


A permanent employment contract - part time and full time A flexible worker engagement by joining our flexible worker pool

So, whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL.


Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.


However, if you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives.





We are an inclusive employer. We seek and welcome diversity in our teams.


All pay rates are subject to skills, experience, qualifications and location.