Job Description

Why this job matters

The QA Engineering Specialist independently executes a range of critical testing activities for a portfolio of products and services, driving best practice standards for test quality, resource planning and issue resolution, in alignment to business strategy and requirements.

They manage the day to day test activities, optimising quality, coverage, velocity and enhancement of tests in the context of the unit test strategy. Driving the power of innovations in areas such as Artificial Intelligence, RPA, & Machine learning to provide transformative outcome for Openreach QA & Test

They are responsible for managing the effective test intelligence aspects of the Test Strategy. This will involve direct management of the Partners. Test Manager will need to manage both operational aspects of the Test Strategy & Intelligence of Quality Assurance. The manager will be responsible for the Test Scope and also for ensuring that this scope is tested in an optimal way within the delivery timescales. This role is a pivotal role between Test and delivery teams, and this person shall have thorough product knowledge and good stakeholder engagement. The role holder will also manage test transformation for the test intelligence area, and needs to conversant with test industry trends, industry knowledge, and always assessing the effectiveness of the QA & Testing and looking for continual improvement on how deliver high quality testing.

What you\'ll be doing

1. Leads and executes product quality strategies for BT\'s service offerings and products, designing test strategies for business-critical initiatives and development
2. Executes a range of testing activities inclusive of test case creation, diagnostics and test data strategy for a portfolio, and is accountable for first/second level diagnostics enabling test delivery to time, cost, quality across multiple workstreams
3. Drives assessments of the portfolio\'s success against test plans and the development of processes and approaches to ensure quality standards of products and services, ensuring testing procedures are compliant with any required industry specific standards
4. Contributes to establishing priorities for the portfolio, including directing service-in-take, expectations on delivery timing and interdependencies, determining resource requirements and monitoring the supplier test delivery outcomes
5. Leads the full lifecycle integration testing to support complex projects to define and drive the deliverables required
6. Leverages service virtualisation, using simulated services instead of actual production services to test systems while still in the pipeline, wherever a 3rd party service is unavailable
7. Contributes to the design and development of test automation solutions that validate the functionality of applications
8. Delivers complex analysis to understand the impacts and causes of defects and issues, driving the team of QA analysts to investigate, identify and define advanced solutions
9. Champions, continuously develops and shares with team knowledge on emerging trends and changes in QA engineering best practices and industry standards
10. Mentors other QA engineers, helping to improve the team\'s abilities by acting as a technical resource

Skills

• Stakeholder Management: Interacts with customers and senior internal stakeholders including project and programme managers to gather insight and feedback to inform testing requirements and approach.
• Commercial & Risk Awareness: Able to undertake ongoing analysis of test progress against plan to identify risks to and issues with successful test completion; addresses those risks and issues as appropriate seeking guidance within the test unit when required.
• Problem Solving: Ability to solve complex defect triage / diagnostic problems which may require detailed input from several teams including 3rd parties. Solve day to day problems to keep test team on track including environment, blocking defect Triage if extensive delay. Solve complex environment issues including contention, config management.
• Change Management: Managing change within own discrete team and sharing experience and approach with others. Adapting plans and test approach to accommodate changing business requirements in direct area .
• Tech Savvy: Partners with the business and other organisations to develop understanding of new technologies and their use.
• Be Agile: Uses collaborative or agile test and learn approaches, contributing to projects and programmes as a subject matter expert or content owner.
• Use Data Analytics: Uses complex data analysis to show underlying principles, process or system improvements.
• Preferred ISTQB/CSTE Equivalent Certifications

Experience

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

BT