Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience


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Job overview

Join our dynamic team as a Testing Lead and play a pivotal role in the successful implementation of our new Electronic Patient Record (EPR) system. As a key member of the New EPR Programme, you will lead the Testing Team, providing strategic oversight and technical expertise to ensure the system is safe, usable, and operationally fit for purpose.



In this role, you will work closely with the Systems Support Manager, Programme Team, and operational staff to develop and execute a comprehensive Testing Strategy. You will coordinate all testing activities including system, integration, user acceptance, and deployment testing, ensuring alignment with programme milestones and clinical requirements.



Your responsibilities will include managing a multidisciplinary Testing Team, defining and enforcing testing standards, analysing test results, resolving defects, and producing consolidated test reports. You will also liaise with suppliers and internal stakeholders to validate data migration, support usability testing, and provide post-Go-Live support.



We are looking for a candidate with a degree-level qualification or equivalent knowledge in Health Informatics, Information Technology, Computer Science, or a related discipline, along with proven relevant experience in software testing and team leadership. You should have excellent analytical, organisational, and communication skills, with the ability to lead meetings, resolve issues, and work collaboratively across teams.




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Main duties of the job

As a Testing Lead, you will coordinate and lead a team of Clinical and Technical Testers, providing strategic and operational leadership for all testing activities within the EPR Programme. Your role will involve creating and executing the Testing Strategy, managing test environments, and ensuring all testing phases are completed to a high standard.



You will support the implementation of the Electronic Patient Record (EPR) and other dependent technologies, ensuring they are clinically and operationally fit for purpose. Your responsibilities will include managing testing timelines, collaborating with suppliers, analysing reconciliation and rejection reports, and ensuring defects are resolved efficiently.



Additionally, you will define deployment testing criteria, prepare test data and scripts, and oversee formal test execution and re-testing. You will supervise others and participate in their education and development, ensuring the team meets all set deadlines in collaboration with the Programme Manager and Project Managers.



Your duties will also involve maintaining clear communication with stakeholders, producing accurate documentation, and supporting post-Go-Live activities. You will work autonomously to plan and organise your workload, participate in meetings to discuss workflows and concerns, and contribute to a positive and collaborative team culture.


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Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.


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Detailed job description and main responsibilities

Join us and be part of a team that values teamwork, accountability, continuous learning, and kindness. Together, we will enhance our digital capabilities and improve service delivery through robust and reliable systems.



See attached and Person Specification


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Person specification

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Qualifications

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Essential criteria

Degree level qualification or equivalent level of knowledge attained through a recognised training in Health Informatics, Information Technology, Computer Science or a related discipline and equivalent proven relevant experience #####

Desirable criteria

Relevant EPR/software testing qualification ####

Experience

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Essential criteria

Experience of managing testing within an EPR to provide quality assurance Previous NHS experience #####

Desirable criteria

Experience of line-managing staff, including performing appraisals Experience of EPR deployment Experience in leading a team of testers, providing guidance, and fostering a collaborative work environment Experience of supporting change management ####

Skills

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Essential criteria

Proficiency in various testing methodologies, including unit testing, integration testing, system testing, and user acceptance testing Ability to develop comprehensive test plans and scripts and manage the execution of these plans Very good analytical, organisational and planning skills. Very good written and verbal communication skills with the ability to communicate with staff at most levels in the organisation, including clinical staff, managerial staff, as well as with external suppliers. Meticulous attention to detail. Able to prioritise tasks to achieve deadlines whilst working under significant pressure and with frequent interruptions. Able to cope with unpredictable and intense situations. Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan. Able to work collaboratively with own team members as well as those in other application teams. Ability to resolve problems and make decisions based on complex facts or situations using the appropriate analysis, interpretation, or comparison of a range of options. Ability to concentrate for long periods of time on complex data and process analysis. #####

Desirable criteria

Confident in working with, negotiating with, and motivating staff. Able to impart knowledge and/or present to others in a clear and concise manner. ####

Other

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Essential criteria

Able to attend at County Hall, Norwich on a regular basis

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage you to submit your application as soon as possible.

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.


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Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.




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