Job Description

Job Title:

Head Office Concrete Dispatch Administrator

Location:

TG Concrete, TG Group Head Office, Ellesmere, Shropshire

Working Hours:

Monday to Friday, 7:00am - 5:00pm (with occasional Saturdays as required)

Salary:

Competitive, based on experience

About TG Concrete

TG Concrete is a key division of the Tudor Griffiths Group, one of the UK's leading independent suppliers of construction materials and building products. Operating a network of quality-assured ready-mix concrete plants across Shropshire, Cheshire, and North & Mid Wales, we are committed to delivering excellent service, high-performance products, and reliable logistics to our customers across the region.

Role Overview

We are looking for a proactive, organised, and customer-focused

Concrete

Dispatch Administrator

to join our busy head office team in Ellesmere, Shropshire. This role is vital in supporting the day-to-day coordination of ready-mix concrete deliveries, ensuring smooth communication between our batching plants, drivers, and customers. The successful candidate will thrive in a fast-paced environment and take pride in delivering an efficient and professional service.

Key Responsibilities

Manage and process incoming concrete orders from customers via telephone and email

Schedule deliveries using dispatch software, balancing customer requirements and fleet efficiency

Coordinate with plant managers, batching staff, and drivers to allocate jobs effectively

Monitor delivery status throughout the day, updating schedules as needed and resolving issues

Provide accurate and timely communication to customers regarding delivery times and changes

Maintain accurate records of daily orders, haulage allocation, and plant output

Support drivers with delivery instructions and documentation

Work closely with sales, transport, and plant teams to maintain service levels and respond to enquiries

Handle delivery queries and complaints with a professional, problem-solving approach

Person Specification

Essential:

Strong organisational and administrative skills

Excellent telephone manner and communication skills

Computer literate

Ability to remain calm and efficient under pressure

A team player with a proactive and flexible attitude

Strong attention to detail and accuracy

Experience in a customer service, transport, or dispatch-related role

Desirable:

Previous experience in the ready-mix concrete, aggregates, or construction logistics sector

Knowledge of dispatch software

Understanding of commercial vehicle scheduling and driver regulations

Familiarity with regional geography (Shropshire, Cheshire, Mid/North Wales)

What TG Concrete Offers

Competitive salary and company pension scheme

Supportive, team-oriented working environment

On-the-job training and development opportunities

Career progression within the wider TG Group

Staff discount scheme across TG Group products and services

How to Apply:

To apply for this role, please send your CV and a covering letter to dave.morris@tggroup.co.uk , quoting

Dispatch Administrator - TG Concrete

in the subject line.