Job Description

The Marcus, Tapestry Collection by Hilton - Receptionist
About Andras Hotels
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Rate of pay: up to 12.80 dependant on age
Hours: 40
What we offer
Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape - Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
Discount on Puregym
About the role
Your day to day
Be the warm welcome that kicks off a memorable guest experience
Acknowledge Hilton Honors members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day's schedule
Jump into other ad-hoc duties when your colleagues need your help.
How do I deliver this?
Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Required Criteria

• o Experience in a customer facing setting
• o Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• o Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• o Literate and tech-savvy you'll need a good grasp of reading, writing, basic maths and computers

• o One year experience in a hotel reception role