Job Description

Within Phoenix Therapeutic Support we support vulnerable adults who live with a diverse range of needs, including learning disabilities, autism, physical disabilities and mental health illness. We work with individuals how have low need and short term support through to high risk complex mental health needs, offering practical, admin, daily activities and social activities. One day you may be drafting letters and booking appointments, the next you may to be a train to a large social event.

As a support worker you will promote and look after the well-being of people in their daily lives, enriching their lives enabling them to live more independently and support them to reach their potential by providing both physical, emotional and therapeutic support. We also support high risk individuals who have more complex psychological ailments, we specialise in suicide prevention, and we do not carry out personal care (such as washing and assistance with toileting).

Your role will vary from day to day which is a reflection of the fluent aspirations, wishes and needs of the people you support.

The support you offer may include helping people to carry out their daily tasks to take care of themselves, teaching new skills, providing emotional support, and ensuring they are living a fulfilled life.

The role is primarily focused on enabling and supporting people to live their lives as independently as they can.

As a support worker, you may find yourself working in a number of settings including in people's homes and within their local communities.

As a support worker your responsibilities include:

Providing physical support which may include helping with household tasks. Providing emotional support for an individual and their families. Supporting and helping with health care needs, including attending routine checks. Encouraging and supporting the development of personal skills through hobbies and interests. Teaching life skills, such as shopping, using public transport and paying for bills. Working with other healthcare professionals to ensure that all care needs meet the highest possible standards.
Support workers also help the people they support to form meaningful connections. This could be by aiding them in their hobbies and interests, connecting them with suitable community groups, enabling them to attend college or encouraging them to develop a new life skill such as cooking or money management. To achieve this, understanding how the person communicates and their likes and dislikes is an important part of the job.

As a support worker you must have certain skills for example:

An interest in helping other people, regardless of their condition. The ability to communicate clearly and sensitively when talking to people and their families. Good listening skills. Great problem-solving skills and the ability to adapt and act accordingly to situations. Good time management skills to be able to support the needs of multiple people. The ability to keep up with changing standards and codes of conduct in the social care sector. The ability to work both alone and as part of a team. A high level of patience and emotional resilience. Being empathetic towards everyone. The ability to make good, positive relationships with people and their families. The ability to communicate with other healthcare professionals. Great verbal and written communication skills. A non-judgemental attitude regardless of a person's needs. The ability to remain calm under pressure and when dealing with challenging situations.
Experience in the health and social care sector is helpful but not required. Phoenix Therapeutic Support offers full training in your role.

If you have lived or personal experiences - whether that's a sibling with autism, or have experienced challenges with your own mental health, you may find these experiences will assist you with your role as a support worker.

Job Types: Full-time, Part-time, Permanent

Pay: 13.00 per hour

Benefits:

Casual dress Employee mentoring programme Free parking Health & wellbeing programme
Schedule:

Day shift Monday to Friday Overtime Weekend availability
Licence/Certification:

Full UK drivers liscence (required)
Willingness to travel:

50% (required)
Work Location: Hybrid remote in Bristol BS5 7UF

Application deadline: 10/04/2025
Reference ID: South Glos April