Job Description

Overview

Evolve Energy is on the lookout for a dynamic and results driven TPI Account Manager, based at our head office in Lytham, St. Annes, with occasional travel. The TPI Accounts Manager will be responsible for managing our Third Party Intermediary (TPI) accounts ensuring that the TPIs and customers are provided with a high level of service at all times.

Working within a team to effectively drive quality and service the ideal candidate will be responsible for nurturing client relationships, driving sales growth, and ensuring customer satisfaction. This role requires a blend of strong communication skills, analytical thinking, and leadership capabilities to effectively manage accounts and deliver exceptional service.

Duties

Manage TPI accounts to ensure excellent quality and service is provided, including managing engagement through telephone and face to face meetings. Collaborate with the sales team to create tailored solutions that meet client requirements. Manage renewal portfolio to maximise retention and revenue. Building awareness and reporting on Evolve energy KPIs Proactively develop and improve propositions with TPIs, identifying additional areas of added value business for both parties. Respond to query escalations regarding a range of issues such as Non-Commodity Rates, Charges etc. Monitor and report on competitor and TPI activity. Lead client meetings and presentations, demonstrating product knowledge and industry expertise. Prepare regular reports on account status, sales forecasts, and performance metrics for management review.

Skills

Excellent communication skills, both verbal and written, with the ability to engage effectively with clients at all levels. Strong analytical skills to assess data and make informed decisions that drive business outcomes. Previous experience working in a B2B Energy Supplier or TPI Account Management role Establish and maintain excellent working relationships with partner organisations and affiliates Ability to exploit opportunities that are complementary to the business goals. Achieve excellence through delivery of market leading customer service.
We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

At Evolve Energy, we are proud to be a committed partner of the Armed Forces Covenant and the Care Leavers Covenant. We understand the unique challenges faced by those transitioning from military service or from care, and we are dedicated to providing tailored support to help you succeed in your career with us. If you come from an armed forces background or are a care leaver, we encourage you to reach out to discuss how we can support your transition and ensure you have the resources and opportunities to thrive at Evolve Energy. We value your skills, resilience, and experience, and are here to help you build a rewarding career.

If you're ready to be part of a passionate, collaborative team that's driving change in the energy sector, we'd love to hear from you.

Job Type: Full-time

Pay: Up to 45,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Cycle to work scheme Employee discount Flexitime Free parking Gym membership Health & wellbeing programme On-site parking Paid volunteer time Private medical insurance Sick pay Store discount
Schedule:

Monday to Friday
Application question(s):

This role requires in-office presence at our Lytham location for a minimum of 2-3 days per week. Are you able to meet this requirement?
Work Location: In person

Reference ID: Opp005