Job Description

Problem Solving. Negotiating. Assessing Risk. Understanding and Applying Law. Building relationships.

We are a market leading and growing company who stand up for and support innocent motorists who have suffered loss and hardship as a result of road accidents. All our clients would really struggle in a modern world without their vehicle. We help by providing replacement vehicles to keep them mobile, organising their repairs or helping them replace their vehicle. We combine these services with our legal knowledge and expertise, to ensure our clients are properly represented against big corporations.

We are an employee centric company, based from modern offices in Wilmslow.? We firmly believe that what sets us apart from our competitors are the people who work for us.? We value you. We recruit the brightest and the best and in return provide the most nurturing environment in the industry.? Our vibe is energetic and fun.? We invest in you and your professional development. We endeavour to create a bespoke role for you, which you will find professionally rewarding, while helping us deliver the best service in the industry. If you have particular skills and a desire to use them, we will help you find a way to develop them within QDOS.

2025 will be our 21st year, providing legal services to our customers. We are one of the longest standing companies in our sector, because we are innovative, constantly improving and invest in our people as much as we do technology.

Who are we looking for?

We need people who have a passion to help others. You will want to make sure our customers receive the best support they can in the aftermath of a road accident.

Your considerate and empathetic phone manner will reassure our customers, while the knowledge and expertise you will develop from our training academy will compliment your skills of critical analysis, enabling you to deploy valuable services to our client and develop a robust legal case to recover their losses.

An important part of your role is determining what our client is legally entitled to in an interesting, niche area of law. To help us achieve that, you will have a particular eye for detail and an inquiring mindset. These qualities will help you investigate the legal basis for arranging replacement vehicle hire and repair services, while gathering the evidence needed to support our client's case.

The role is diverse and varied. You will help resolve and manage the client's predicament by arranging a replacement vehicle and repairs to their vehicle. You will also investigate the legal dimension of the incident; assessing damages, gathering evidence, presenting a case and negotiating a settlement. If you find you prefer one element more than the other, you can develop your skills along that line.

You will be the type of person who is happy to get stuck in and do their best without constant supervision. We don't like to micromanage. However, you will be comfortable asking for support when you need it.

You will have a passion for supporting the growth of an upbeat, inclusive and friendly working environment, which embraces diversity.

You will be happy to support your colleagues achieve our objectives, knowing they will support you in return. Our strong sense of team and our ability to offer the flexibility we provide works on the basis of reciprocity. You will get back as much as you put in.

You are reliable, dependable, take ownership of your work and will go the extra mile to support your customers and colleagues.

Our Policy on People

Rather than hit you with a load of corporate waffle, we felt our people would offer more meaningful insight into QDOS than we can...

"I have really enjoyed working at QDOS and it has been the best job I have ever had. As someone who previously worked in hospitality, they gave me a chance to prove myself in a professional industry after applying for many roles as a Graduate. They reward hard work and support you in all aspects of your work life, and even support us in our personal lives, something I feel doesn't happen in other companies. All the managers and directors are approachable and friendly, and never make you feel silly for asking questions. It is a relaxed environment, and everyone is friendly and happy to help each other out. I find that we all get on with each other within the company, and if you have a friendly and hard-working attitude then you will fit right in."

Mary, Recoveries Claim Handler

"I have worked at QDOS almost since the Company inception. It's a great, vibrant place to work and progress. Hard work is always noticed and rewarded. That is coming from someone who has progressed through the ranks over the years."

Andy, General Manager

"I have been working for QDOS for the past 6 months and it's been an absolute pleasure. Everyone that works within the team, be it from directors to management to claim handlers, are extremely approachable and helpful. There is never a question that cannot be asked or answered. The support is outstanding. They drive you to be your best and to perform at your bet. There is no micro management, you are given time to complete tasks and are supported all the time. There is flexibility when needed. The atmosphere is one of the best I have ever seen within a company. Would highly recommend as an employer. Family is one of the many words I would use to describe how I feel working here. Nothing is too much trouble. I finally feel accepted and appreciated and can put my skills to good use."

Hayley, Customer Service Advisor

What will you be doing?

Update clients frequently so they are aware of where their claim is up to and what the next steps are, understand what is going on and can see the good work we do on their behalf. Provide timely updates to other stakeholders. Collect all available evidence as quickly as possible. Assess claims prospects of success based on the evidence available against legal rules. Develop robust arguments supported by evidence and legal rules and guidance in support of the client's claim. Endeavor to arrange as expediently as possible the inspection of our client's vehicle, suitable replacement hires, recovery and storage of our client's vehicle where needed, authorising repairs where possible, facilitating the disposal of salvage and recovering the pre-accident value of our client's vehicle. Ensure that our client's losses are reasonable and recoverable. Advising clients on their claim's prospects of success efficiently, so they can pursue the best course of action following an accident.

Benefits

Starting salary from 24,000 to 27,000 depending on experience. We endeavour to accommodate flexible working requests wherever possible. 28 holidays including bank holidays including; A day's holiday for your birthday. Up to a day's emergency leave for when life throws a curveball An extra day's holiday for two years' service and another day's holiday for five years' service. Pension scheme where you can invest up to 5% of your earnings, matched by QDOS up to 3%. Access to an employee mental health and legal support careline, which includes up to six free counselling sessions.
Job Types: Full-time, Permanent

Pay: 24,000.00-27,000.00 per year

Benefits:

Casual dress Company events Free parking Health & wellbeing programme On-site parking
Work Location: In person