Job Description

Hybrid working (once reached competency)

Working Hours

: 37.5 hours per week, working shifts between 8am-8pm with a minimum of 1 late shift per week (12-8pm). Every other Saturday 8am-1pm, with lieu time taken in the week. Due to working shifts, you will need to be flexible on working days.



We are looking for Third-Party Capture Motor Claims Handlers to join our company, which is recognised by Forbes as a World's Best Employer and Best Employer for Women.



As a Third-Party Capture Motor Claims Handler, your purpose will be to contact Claimants who have been involved in an accident with our policyholder and convert them in to accepting our services to deal with their vehicle damage claim, as well as any replacement vehicle needs. If they accept our offer, you will be responsible for arranging their vehicle damage to be dealt with, as well as instructing for a replacement vehicle to be supplied and/or offering cash alternatives.



As a Third-Party Capture claims handler, your responsibilities will include:

Case Management

: Work through your team's case load efficiently to achieve monthly targets, both individually and collaboratively.

Quality Assurance

: Maintain a high standard of accuracy and compliance to meet internal and external audit requirements.

Customer Service

: Deliver professional standards of service to internal and external customers.

Communication

: Handle inbound and outbound calls and correspond with all relevant parties via telephone or email.

Supply Chain Coordination

: Instruct the relevant supply chain to contact the claimant and initiate the claim process.

Commercial Awareness

: Upsell company services to prevent claimants from using alternative providers.

Previous experience within motor insurance or credit hire would be desirable, but not required Strong verbal and written communication for handling calls and email correspondence Attention to detail & accuracy Skilled in upselling services and handling objections. Ability to prioritise workload, manage time effectively, and work under pressure in a fast-paced environment Proactively prioritise tasks to ensure deadlines are met Decisive decision making Enthusiastic, determined and target driven to achieve results individually and as part of a team Willingness to learn and ask questions to support in own development Computer literate

Benefits

25 days holiday plus Bank Holidays and Wellbeing time. Plus, an option to buy and sell holiday. Smart casual dress code Pension Scheme Annual UK Awards Night and Charity fundraising events Progression opportunities, plus access to learning and development resources; including LinkedIn Learning, Coursera, Lean Six Sigma training and exams Free yearly eye test and discount on new frames and lenses Group Life Assurance & Income Protection Private Medical Insurance (optional) Employee Assistance Program (EAP) Volunteers Week

Optional flexible benefits

(at a cost to you) cycle to work scheme, critical illness insurance, dental insurance, health screening, travel insurance, home technology, share save scheme and give as you earn.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.


At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.


For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.


We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions -- provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision


Claims Solutions -- supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences


Property Estimating Solutions -- offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient


Catastrophe and Risk Solutions -- provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events. .


Specialty Business Solutions -- provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance


Marketing Solutions -- delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement


Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.


Verisk Maplecroft -- provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger


Verisk Analytics is an equal opportunity employer.


All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.


https://www.verisk.com/company/careers/


Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.