Job Description

Description

The Role

Please note that we are unable to accept your application if you do not meet the following criteria:

35 hours per week (shift-based with 24 hours cover, including earlies and lates weekends and bank holidays) Earlies 0600am and lates 1400pm


You must be able to arrange your own transport for early/late shifts


Candidates will be required to undergo the appropriate medical for the role


Full training provided and uniform provided, knowledge of ticket types would be beneficial


Persons need to be aged 18 or above for this role


We strive to create a supportive and inclusive environment for all candidates. If you would like to request any adjustments during the application process, we kindly ask that you provide documentation (such as from your GP or educational institution) that confirms your diagnosis and support needs at the time of your request.


Candidates will be subject to a Right to Work check & DBS check for this position.

Join Our Team as a Ticket Office Clerk at Enfield Lock

Key Responsibilities

About the Role:

We are looking for a Ticket Office Clerk to become the friendly face of Greater Anglia at Enfield Lock station. In the role you will be delivering exceptional customer service while helping passengers travel smoothly and safely.

Your key responsibilities include:

Selling Tickets and other products like rail cards.


Covering Ticket Vending Machine


Reporting any faults and issues promptly


Assisting passengers with tickets, including general advice.


Providing the highest possible standard of advice, information and service to our customers


Delivering a safe, attractive retail station environment, with general cleaning.


Promoting all relevant marketing materials and useful information

Skills, Knowledge & Expertise

We're Looking For Candidates Who:

Have a friendly, approachable demeanor with the ability to communicate effectively


Are calm under pressure, able to think on their feet, and able to handle various situations


Possess a "can-do" attitude and enjoy working as part of a team


Take pride in providing top-notch customer service and passionate in ensuring customer safety


Have team spirit and bring your unique self to strengthen our team and foster a positive work environment

Job Benefits

What's in it for you?

Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too! International Adventures: After 12 months, unlock discounted international travel for you and your family. Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out. Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy. Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services. Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years. Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks. Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 24th October 2025

Please note vacancies can close earlier due to high influx of candidate applications



At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.


Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.


Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

About Greater Anglia Recruitment

The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We're responsible for over 3,000 employees, operate 1,300 train services per day and we're at 133 stations.



Greater Anglia is transforming the railway in East Anglia. We're replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We're introducing better timetables with more frequent services and more peak-time seats into London.