Job Description

Ticket Office Supervisor - Visitor Operations Team

We have an exciting opportunity to join our Visitor Operations team as a Ticket Office Supervisor.



This is a job-share position, working closely alongside the current Supervisor to ensure the smooth, day-to-day running of the Ticket Office. You will be an integral part of our Visitor Operations, leading a small team and managing all aspects of customer service, our membership systems, and ticketing operations.



We are looking for a friendly, organised, enthusiastic, and customer-focused individual with exceptional attention to detail and a genuine passion for delivering outstanding visitor engagement.

Role Details

Location:

Ticket Office

Hours

: 9:30 am - 5:00 pm ( hour lunch break)

Working Pattern

: 4 / 5 days per week, covering approximately 50% of weekends on a rota basis

Salary:

14.18 per hour.

Key Responsibilities

(include but are not limited to):


Oversee all aspects of daily ticket office operations, ensuring high standards are maintained at all ticketing points.

Provide excellent customer service, including handling visitor complaints professionally and diplomatically, and recording outcomes when required.

Maximise Gift Aid contributions on walk-up ticket sales and actively promote on-site membership sales.

Manage challenging visitor situations with tact and sensitivity.

Plan and prepare for each day, considering pre-bookings, expected footfall, administrative and operational needs.

Maintain clear, proactive communication with internal teams, including Corporate, Education, and Administration.

Carry out back-office administration tasks, including processing adjustments, producing reports, and responding promptly to emails.

Complete end-of-day financial reconciliations and cashing-up procedures.

Work in close liaison with the existing Ticket Office Supervisor.

Foster positive working relationships across all departments.

Essential Skills & Experience

Strong interpersonal and communication skills

Basic IT skills, including Word and Excel

Proven experience in a customer service role

Logical administrative experience

Ability to lead, motivate, and support a team to meet KPIs

Desirable Skills & Experience

Experience using EPOS systems

At least 2 years in a customer-facing role

Previous experience supervising or managing a small team

Ability to multi-task effectively in a busy environment

Initiative to problem solve




We are looking for someone with the ambition to grow within this role and contribute to the ongoing development and success of the Visitor Operations team.

How to Apply

Please send your CV and a covering letter (no more than one side of A4) outlining your relevant experience to careers@noahsarkzoofarm.co.uk. Please use the subject line: Ticket Office Supervisor (Visitor Operations Team).

Closing date

: 31st August 2025