Job Description

Job Advert

Huddersfield Town AFC Vacancy

Ticket Office Assistant (Casual)

Part-time, home match days and at other times as required.

12.21 per hour.

As we start the 2025/26 season, we are pleased to advertise the opportunity to join our established Ticket Office team. As a Ticket Office Assistant, you will play an important part in helping our supporters to purchase season cards and match day tickets, whether in person or online, and delivering a first-class customer experience to them.



Reporting to the Head of Ticketing and the Ticket Office Supervisor, you will be required to process ticket sales through our ticketing system, also assisting with season card sales and the annual renewal process, as required. Successful applicants will predominantly be required to work on home match days and must, therefore, be prepared to work flexibly, covering evenings and weekends, to ensure a consistently smooth and effective ticketing service.



We are looking for candidates who appreciate the value and importance of outstanding customer service and who would like to be part of creating a friendly and special atmosphere for supporters. Previous experience in a customer-facing role would be advantageous, combined with excellent communication skills, a friendly and helpful approach to work, and the ability to work in a team. You must be confident to liaise with a diverse range of people in a consistently professional manner, also acting as a positive ambassador for Huddersfield Town AFC.



Applicants are encouraged to review the job description and person specification before applying, as these contain full details of what the role entails, and the specific skills, experience, qualifications, and attributes we are looking for.



We receive a high volume of applications for our vacancies and as such, we encourage you to ensure that your application details how you feel you match our requirements. The volume of applications received prevents us from being able to provide feedback at short-listing stage.



To apply, please create an account in our online application portal and ensure you complete the associated questions in full, giving examples to support your statements as far as possible.



Please also highlight any factors that you would like us to consider, for example, if you have a disability or health condition that may require us to make reasonable adjustments in accordance with the Equality Act 2010.

Safeguarding

Huddersfield Town AFC is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.



Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot consider them.



Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

Equality and Inclusion

Huddersfield Town AFC strives to promote a diverse and inclusive community - a place where everyone can be themselves and in which everyone feels valued, included, and supported to achieve their full potential. We offer a range of family-friendly and inclusive employment arrangements, and we have a zero-tolerance approach to any form of discrimination.



We are committed to the redress of any inequalities by taking positive action where appropriate.



We are a Disability Confident Leader and welcome applications from disabled candidates. We are also seeking to diversify our workforce, particularly by gender and ethnicity.



As a Club, we describe our vision as 'Everything Together' and our associated values relate to the word 'Everything'. If your values align with ours, we would love to hear from you.



Further information about the Company and working with us is available from the Careers section of our website:

https://careers.htafc.com/

To apply, please complete the application form in our portal. If you need any assistance and/or would prefer to apply in an alternative format, please contact us by email to

jobs@htafc.com

Completed applications must be submitted by

9:00am on Wednesday 13

th

August 2025.

Interviews are likely to take place in late August 2025.