Job Description

####

Job details

Posted 10 July 2025
Salary 14.17 per hour, plus benefits, increasing to 15.29 per hour on successful completion of a probationary period.
LocationLondon
Job type Casual
DisciplineMarketing & Communications
Reference003484

Do you have exceptional customer service skills? Do you enjoy meeting people? Do you thrive when working as part of a team? If so, we have a great opportunity for you at Sadler's Wells within our Ticket Sales team!


As our new Ticket Sales Assistant (Casual), you will be instrumental in delivering a first-class ticketing service to our customers. You will provide support to customers throughout their ticket buying experience, while seeking to maximise ticket revenue and develop audience loyalty through these interactions.


Skills and Experience:


Demonstratable experience of working in a customer service or sales role, preferably in the Arts and Culture sector Excellent written and verbal communication skills and confidence interacting with customers by phone, email and in person (or British Sign Language if primary language) Committed to delivering excellent customer experience and increasing customer engagement with arts organisations Data literate with demonstrable experience of working with a Ticketing or CRM system (preferably Tessitura)
Sadler's Wells benefits include:


Right to request flexible working from day 1 Employee Assistance Programme Complimentary tickets and discounts Enhanced holiday and time off in lieu policy

Shift work includes daytimes, evenings, and weekends. It is anticipated that most available hours for these casual roles will fall between Friday and Sunday, with evening availability required. We are therefore looking for candidates who will be able to give us fairly regular availability during these times.

We welcome all applications by 11:59pm GMT on Friday 18 July 2025. Interviews will take place week commencing 28 July 2025.

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.


Sadler's Wells also works collaboratively with Parents in Performing Arts (PiPA) in efforts to support parents and carers within the industry.


If you would like support or have any queries regarding the format or submission of the application, please contact us on recruitment@sadlerswells.com.


For a list of all our current opportunities, please go to

the Sadler's Wells website

sadlerswells.com/vacancies. Please note that if you have not already done so, you will be required to register an account with us when you first apply for one of our opportunities.