Job Description

CUSTOMER & TICKETING SERVICES ASSISTANT

Permanent

Did you know that 78% of our current employees have had internal promotion since they started? Did you know that we are a diverse employer, employing over 23 different nationalities?

Role Details

As Customer & Ticketing Service Assistant, you will be the face of Edinburgh's popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show.


Delivering 'Excellence for Edinburgh' is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart. We believe that if we are true to our values our company can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied and happy in our work.


Your duties will include:


Checking tickets onboard the tram and around our network. Responding to any customer queries by identifying their needs and providing additional assistance when required. Providing customer service, revenue protection and crowd control at major events in the city. Understanding products and services and ensuring our customers are offered the best ticket deals available. Assisting tram drivers in delivering emergency response procedures which involves communicating with our Operation Control Room.

At Edinburgh Trams, safety is always the first thought in everything we do. As keeping our colleagues and customers safe is our number one priority, we have robust procedures in place which are vital for every member of the team to follow. You will be provided full training on how to apply the highest standards of safety in your role.


Experience in Customer Service is highly desirable. However, we want to hear from candidates whose enthusiasm, sense of humour, and willingness to help are exceptional. You do have to be over 18 to apply.


This vacancy of Customer & Ticketing Service Assistants has 33 days annual leave and work 16 hours per week on a Monday to Friday basis.


The hours will alternate between two weeks:

Week one: Starts at 05:26am and finishes at 08:02am

Week two: Starts at 06:22am and finishes at 09:24am

About you

Minimum requirements for this role are:


Extremely organised with a dedication to providing excellent customer service A multitasker, able to work at pace while dealing with any queries. Dependable and responsible when following procedure.

How to Apply

Interested candidates can submit their application on our Careers website by

midnight on Sunday 14th September 2025. Please note that this vacancy may close early once sufficient applications have been received.

Selection Process

If your application passes the initial sift, you will be invited to attend an interview. A can be provided upon request. The start date will be confirmed through the selection process.