Job Description

Technology in Schools - Career Opportunities

Join HFL Education's Technology in Schools Team

HFL Education is a leading provider of innovative and impactful support services to schools and educational settings across Hertfordshire and neighbouring counties. Our Technology in Schools (TiS) team plays a critical role in delivering hands-on and remote IT support, shaping digital strategies in schools, and ensuring robust and reliable technical infrastructure to empower education.

We are currently hiring several exciting roles that reflect our evolving priorities and ambitions. These opportunities are idea for individuals who are passionate about technology, proactive problem solvers, and enthusiastic about making a meaningful impact in the education sector.

Tier 1 Service Desk Engineer X 2: (HFL1569)

Hybrid role based in Stevenage office and remote.

Salary: 24,308

Responsibilities and skill requirements are detailed in the job description which you can locate on our website: www.hfleducation.org/join-our-team

SKILLS REQUIRED FOR ALL ROLES WE ARE CURRENTLY ADVERTISING:

Keen interest in IT with a willingness to continuously develop technical knowledge.

Knowledge of Windows servers, iOS, Google devices, MS365, and networking.

Excellent communication and customer service skills.

Ability to work independently and collaboratively within a team.

Organised, proactive, and able to manage workloads effectively.

Experience with ITSM tools and working to defined SLAs to ensure effective service delivery and continuous improvements.

KEY RESPONSIBILITIES

Act as first point of contact for technical support queries

Deliver high-quality remote or onsite support to schools and educational settings

Troubleshoot and resolve issues or escalate when required

Support hardware and software installations, updates, and maintenance

Collaborate with internal teams, stakeholders or customers

Maintain detailed documentation and follow processes to contribute to service improvements

TECHNOLOGIES WE WORK WITH

Windows operating systems (iOS/ChromeOS/MS365)

Wireless technologies

Various Cloud Technologies

Workstations (PCs/laptops/tablets)

Printers (including drivers and setup)

Various Audio-Visual (AV) equipment

ConnectWise (ITSM)

WHY JOIN US?

Join a supportive, forward-thinking team committed to innovation and collaboration.

Take a leading role in shaping and delivering impactful digital strategies within schools and educational settings.

Benefit from continuous professional development and clear pathways for career progression.

Contribute to meaningful change in the education sector and help make a lasting difference.

If you would you like to know more information about any of these opportunities please contact

Bharat Desai - Bharat.Desai@hfleducation.org or Stephen King - Stephen.king@hfleducation.org who would be happy to arrange an informal chat with you.

HOW TO APPLY

To apply, please send your detailed CV along with a cover letter with responses to the following questions alternatively apply via our website: Join our team | HFL Education

1. What inspired you to apply for this role?

2. What unique strengths or experiences do you bring that would make you a great fit for our team?

3. Can you share a time when you supported or managed relationships with internal or external stakeholders. What approach did you take, and what was the outcome?

4. How would you help a school put its digital strategy into action and make sure it works well?

As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.We would love to hear from you.

INTERVIEW PROCESS

Stage 1: Initial remote or in-person assessment
Stage 2: Face-to-face interview (details provided upon shortlisting) in our Stevenage office.

We will be reviewing applications on a rolling basis, we may close the advert if we find a suitable candidate. To make sure you don't miss this great opportunity, please submit your application as soon as possible.

We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.

HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a 'tie-breaker' and is referred to as 'positive action' in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.

Job Types: Full-time, Permanent

Pay: From 24,308.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free flu jabs Free or subsidised travel Free parking Life insurance On-site parking Referral programme Sick pay Transport links Work from home
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Stevenage SG1 3EE

Reference ID: HFL1569