Job Description

Tills Supervisor/Senior Till Operator at Wilton House Garden Centre

Between 33.5 or 39.5 hrs per week including alternate weekends & flexible days to suit the tills rota

We have a strong customer service ethos, where the customer is our main priority and we pride ourselves on our friendly and efficient approach. On a daily basis, the Supervisor will serve at the tills, support the cashiers, and generally help the manager to oversee the smooth running of the department. Occasionally the role will cover aspects of the managers role, therefore being able to step up in their absence.

Tills Supervisor general role

General cashier duties:

Customer service at the tills and over the phone

Customer returns and refunds

Loyalty card sign up

Taking and selling gift cards/vouchers

Supporting the cashiers when required

Arranging customer deliveries and checking all deliveries are accurate, prior to the day of delivery.

Trouble shooting any issues, where the cashiers need support, and dealing with difficult situations in a professional manner

Dealing with telephone orders and deliveries from our website

Additional duties in the absence of the Tills and Customer Services Manager

Producing and annotating a number of daily reports

Responding to customer feedback from online survey

Running the Facebook page

Cash office duties, including cashing up, banking and safe check

Supporting and Covering for the Tills and Customer Services Manager

Job Types: Full-time, Part-time, Permanent

Pay: 12.21-12.41 per hour

Benefits:

Employee discount On-site parking
Experience:

Retail sales: 1 year (preferred) customer service: 1 year (preferred)
Work Location: In person