Job Description

Job description:

Job Types: Full-time, Permanent

Company overview

Gates Woodlands Hinckley Garden Centre is our exciting new addition to retailing in Leicestershire, opened in February 2025. Gates Farm Shop has a focus within the garden centre, offering the finest produce, sourced locally wherever possible. Still owned by the Gates family today, we offer customers great value with a focus on delivering traditional, genuine and friendly customer service.

Job Summary

In order to maximise sales and provide an excellent customer experience in its extensive Farm Shop and busy tills area there is now a requirement for a skilled retail Tills and Farm Shop Supervisor to take ownership of this dynamic location.


We are looking for a detail obsessed 'foodie', with a passion for retail standards and customer service to join our expanding team and Supervise the Tills and Farm Shop area.


You will be tasked with supervising the shop floor and ensuring company policies and legal requirements are adhered to. You will be adaptable within this large family-run business, with a strong sense of passion and commitment, which are essential for this role.

The role:

Wide ranging retail supervisor/manager role

Working to strict targets and deadlines

Ensuring the customer experience is one that they will want to return for

Helping to maximise sales opportunities through visual merchandising

Motivating, managing and training a small, dedicated team

Maintaining high standards of cleanliness

Managing ordering, stock control and rotation

Supervising the Goods-in team and process, including checking deliveries for accuracy and dealing with paperwork/credit notes

Liaising with other departments regarding deliveries in and out

Operating the till system

Serve customers quickly, efficiently and in a friendly manner

Ensure customers have the best shopping experience at the checkout

Process cash and card payments with a high level of accuracy

Cashing up

Staff management

The ideal candidate:

You will have a proven track record in a similar retail environment

Sales targets and results driven

Highly organised, accurate and reliable with excellent attention to detail

Previous experience with till systems

Highly computer literate

Team player, energetic, enthusiastic and dynamic

Passionate about food quality and provenance

Excellent customer service skills

Professional and well-presented

This is a physically demanding role requiring a good level of physical fitness.

In return we offer a competitive salary and other staff benefits, including:

28 days holiday per annum

Contributory pension

Staff discount

Free parking

The opportunity to develop your career in a fast-paced environment.

Benefits:

Discounted or free food Employee discount Free parking On-site parking

Schedule:

Monday to Friday Weekend availability

Experience:

Retail supervisor/manager Customer service

Work authorisation:

United Kingdom (required)

Location:

Reliably commute to LE9 8JE

For more information please send your cv to Natalie: fsbuyer@gatesgardencentre.co.uk or call on 01664 454309