Job Description

Norman Allen Group Travel (NAGT)

are a long-established specialist, exclusively involved in group travel and dedicated to providing high quality British, Irish, European and Worldwide tours by coach and by air. They are part of the Albatross Group, a leading provider of group tourism services, to find out more please visit NAGT website:

group-travel.com

Role Overview

Tour Coordinators are required to help generate profit in the tour departments.

They are involved with all parts of the tour sale and operations process. The role involves regular liaison with clients and suppliers by telephone and email.

A key skill is the ability to provide excellent customer service and to work accurately, and quickly, with close attention to detail. Tour Coordinators must cooperate and work together with other members of the department and they must also take responsibility for specific tours and tasks.

Key Responsibilities

Below is a summary of some regular tasks/duties (this is not an exhaustive list and the tasks/duties are not listed in a particular order):

Taking enquiries from clients. Producing tour costings and quotations. Following-up quotations to secure firm bookings. Producing confirmation documents. Administrative tasks relating to tour operations, including but not limited to the tasks set out here. Making hotel, ferry and visitor attraction reservations. Negotiating prices with suppliers, as and when necessary. Chasing clients and suppliers for signed contracts. Liaising between clients and suppliers. Dealing with latest cancellation deadlines & cancelling tours when necessary. Dealing with rooming amendments. Obtaining and forwarding menu choices. Obtaining final numbers. Preparing invoices, credit notes and refunds. Chasing clients for payment when required. Issuing rooming lists, accommodation vouchers and final travel documentation. Checking supplier invoices and making payments. Checking tour profit. Researching and compiling tour itineraries. Answering the telephone. Assisting with special projects. Providing administrative support to the department manager. Any other duties that may be agreed from time to time.

Reporting Structure

Day to day Tour Coordinators are supervised by the Department Supervisor. Tour Coordinators report to the department's Commercial Manager.

Albatross Benefits

24,000 per annum rising to 26754 per annum on 1st April 2026 21 days holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year and increasing with length of service) Pension Length of Service bonus (additional pay and holiday) Free Parking on Site Employee Assistance Programme Training and development Relaxed office environment and casual business dress code

Working Hours

This is a full- time role based within our Hereford offices. Normal hours of work are Monday to Friday, 9.00am - 5.00pm, 35 hours per week.

Job Type: Full-time

Pay: 24,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person