Job Description

Fair pay for all - We are committed to aligning our pay rates with the real Living Wage so our pay rate is 24,570 per annum Full Time Permanent Contract Office based with flexible working options available

We are NST

We've been creating school trips in the UK, Europe and worldwide which educate, inspire and enable children to develop a sense of independence for over 50 years. Our educational experiences have lasting, positive impacts to expand horizons and unlock potential.

But that's not all... we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a shared purpose to deliver enriching and transformative experiences to the next generation.

Will you join us?

Make a difference as a Tour Support Assistant

In this role, you'll provide essential administrative support to keep our tours running smoothly. You'll be responsible for accurately processing travel documentation, managing customer bookings, and handling post-travel requirements with care and precision. From the moment a booking is confirmed to the final follow-up, you'll ensure every detail is clear, accurate, and delivered on time.

If you're organised, proactive, and love working as part of a team, this is your chance to play a key role in creating amazing memories for our customers.

Is this you?

Previous admin experience? Perfect - that's a great start! Love communicating? We're looking for someone with clear, confident verbal and written skills. Super organised? You'll need to keep lots of plates spinning and manage tasks like a pro. Big on customer service? If you're passionate about making people happy and flexible to meet their needs, you'll fit right in. Detail matters! Accuracy is key, so a sharp eye is essential. Problem solver with a positive attitude? A "can-do" mindset goes a long way here. Team spirit counts. We want someone who contributes positively to projects and meetings. Great at building relationships? You'll help create a supportive, collaborative culture.

A place to thrive

We value excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else... PGL is a place to be yourself, realise your full potential and celebrate what makes you

brilliantly unique

.

Fair pay and benefits for all

Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave! Paid time-off to volunteer your time to worthwhile causes. 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program Access to our financial wellbeing platform for financial support if you need it Big savings and exclusive perks at 100s of high street retailers PGL discounted holidays and 20% discount in all our on-site shops
For any enquiries specific to this role please email resourcingsupport@pgl.co.uk

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

Job Types: Full-time, Permanent

Pay: Up to 24,570.00 per year

Benefits:

Employee discount
Application question(s):

What motivated you to apply for the Tour Support Assistant role at NST, and what interests you about working in this position?
Work Location: In person