Job Description

To support the Trade Counter Manager in the day to day running of the trade counter. Dealing with customers and suppliers; both face to face and over the telephone. They will contribute to the trade counter achieving identified sales targets and other specified KPIs.

Will deputise for Trade Counter Manager when required.

Key Expectations:

To deliver a great service to your trade customers, answering queries, building relationships and resolving any issues

Will ensure that customers are served efficiently and correctly

Can support the Trade Counter Manager in growing sales

Can process and fulfil orders received in the counter and those received via email or phone, using our inhouse computer system; full training will be provided

Will ensure that stock levels are maintained in the counter and that it is clean, tidy and safe at all times

Will undertake warehouse duties that may include, but not limited to, stock checks, placing stock orders and assisting customers with their orders, loading vans etc

Can receive Goods In and maintain and professional and courteous relationship with delivery drivers

Will ensure that the warehouse is clean, tidy and safe at all times

Will assume keyholder responsibility in the absence of the Trade Counter Manager

Will revert to warehouse duties when not in the trade counter and will receive all relevant training.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme On-site parking Sick pay Store discount
Ability to commute/relocate:

Bridgend CF31 3NY: reliably commute or plan to relocate before starting work (preferred)
Experience:

Retail sales: 1 year (preferred) customer service: 1 year (preferred)
Work Location: In person