Job Description

Hours:

Monday-Thursday: 8:00am - 4:30pm

Friday: 8:00am - 4:00pm

Location: Minworth, Sutton Coldfield

About Us

Flair Windows is a leading supplier of high-quality windows, doors, and glazing products, renowned for our service, craftsmanship, and long-standing relationships within the trade industry. We are looking for a highly organised and proactive Trade Office Manager to support our fast-paced trade operation.

Role Overview

The Trade Office Manager will oversee the day-to-day running of our trade office, supporting trade customers, coordinating orders, managing administration, and ensuring the smooth flow of information between internal teams, suppliers, and installers. This is a hands-on role suited to someone who is confident, organised, and experienced in trade or construction-related office management.

Key Responsibilities

Office & Operational Management

Oversee the smooth daily running of the trade office.

Manage and prioritise incoming enquiries via phone, email, and trade counter.

Maintain and improve office processes, ensuring efficiency and accuracy.

Coordinate with warehouse, manufacturing, and installation teams to support workflow.

Customer & Trade Support

Provide excellent service to trade customers, offering product guidance and resolving queries.

Prepare quotations and process orders accurately within internal systems.

Build strong, ongoing relationships with trade clients and suppliers.

Order Processing & Administration

Oversee order entry, pricing checks, delivery scheduling, and documentation.

Monitor lead times and update customers with accurate order progress.

Investigate and resolve order discrepancies, returns, or aftersales issues.

Team & Supplier Coordination

Work closely with internal departments to ensure communication is clear and timely.

Liaise with suppliers regarding stock, availability, and order timelines.

Support management with reporting, admin tasks, and office compliance requirements.

Key Skills & Experience Required

Experience in trade, construction, glazing, or manufacturing office environments (preferred).

Strong organisational and administrative skills with excellent attention to detail.

Confident communicator with the ability to manage multiple priorities.

Experienced in order processing and customer service roles.

Competent IT skills (CRM/ERP systems experience beneficial).

Ability to work independently and take ownership of office operations.

What We Offer

Competitive salary of 35000.00

Stable Monday-Friday hours (no weekends).

A supportive team environment and long-term career stability.

Opportunity to work with a respected and growing local business

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Experience:

Office management: 2 years (required)
Work Location: In person