Job Description

Hours: 28 hours per week

Contract: 1 year Fixed Term Contact with opportunity for extension

Location: Diss and Thetford and outreaches

Salary: 20,000pa (FTE 25,000pa)

Closing Date: September 2nd 2025

The Role

We're looking for a Trainee Advice Session Supervisor to join our Advice Team at Citizens Advice Diss, Thetford and District. This is a developmental role designed to support your progression into a fully qualified Advice Session Supervisor. If you're organised, eager to learn, and passionate about creating a positive working environment, we'd love to hear from you! Alongside the supervision you will also be working on and overseeing a project focusing on providing holistic support.

Purpose of the Role

To support the delivery of high-quality advice services while learning how to supervise, support, and develop volunteers and staff. You will work closely with experienced supervisors and the Advice Services Manager to build your skills in supervision, quality assurance, and service coordination. You will also work on and oversee a project aimed at connecting people over the age of 50 with the services they need and liaising with partners and stakeholders.

Key Responsibilities

(with support and training)

Shadow and assist in daily adviser briefings and case checking.

Participate in weekly supervisor meetings and monthly QAA reviews.

Support adviser reflections annually, with guidance from experienced staff.

Learn to manage advice session logistics, including diary management and staffing coordination.

Observe and assist in monitoring case records, emails, and calls to understand quality standards.

Support the induction and training of Trainee Advisers, including scheduling and monitoring progress.

Contribute to the implementation of new ways of working, with mentoring from the Advice Team.

Attend team meetings to learn about service development and contribute ideas.

Assist in resource monitoring, including stationery, petty cash, and IT support requests.

Develop technical knowledge in generalist and specialist advice areas through ongoing training.

Support fundraising activities as part of your wider development within the organisation.

Special Focus Areas

Financial Wellbeing: Learn to support clients in navigating debt, benefits, and housing challenges.

Advocacy: Assist in coordinating advocacy efforts with agencies such as DWP, adult social care, and housing services.

Multidisciplinary Support: Work closely with colleagues at Age UK/Citizens Advice to maximise impact.

Produce reports and statistical data.

Complex Needs: Gain experience in supporting clients with multiple or complex needs, ensuring appropriate referrals and safeguarding procedures are followed.

Learning and Development Opportunities

Complete Adviser and Supervisor training with structured support.

Receive regular feedback and mentoring from experienced supervisors.

Gain experience in volunteer coordination, quality assurance, and service delivery.

Access to Skillbook and other training platforms to support your progression.

Opportunity to progress into a qualified Advice Session Supervisor role upon successful completion of training.

Person Specification

Essential:

1.Strong organisational skills and the ability to manage a varied caseload.

2.Willingness to learn.

3. Positive, proactive attitude and team player.

4. Good IT skills and knowledge of Microsoft, Teams and Sharepoint.

5. Excellent communication and interpersonal skills, with the ability to build trust and rapport.

6. Interest in supporting and developing others.

7. Commitment to maintaining high standards of advice.

8. Ability to work collaboratively with partner organisations and internal teams.

9. Confident in making appropriate referrals and escalating safeguarding concerns with training if required.

10. Knowledge of advocacy principles and experience liaising with statutory services

Desirable:

1. Experience volunteering or working in an advice setting.

2. Interest in supervision roles.

3. Experience supporting individuals with financial issues such as debt, benefits, or housing.

In accordance with Citizens Advice national policy we will ask the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

To apply please complete the application form on our website www.cadat.org.uk and return to recruitment@cadat.org.uk

Job Type: Part-time

Pay: 20,000.00 per year

Expected hours: 28 per week

Benefits:

Company pension Free parking On-site parking
Work Location: In person

Application deadline: 02/09/2025