Job Description

Trainee Adviser

Hours:

37 hours per week

Pay:

24,242 - 28,533

Location:

Clay Cross

Closing Date:

12:00pm 21st July 2025

Thank you for your interest in working at Citizens Advice North East Derbyshire. The job pack should give you everything you need to know to apply for this role and what it means to work at Citizens Advice North East Derbyshire. Please visit our website or click 'apply now' to see the full job pack.

In the pack you'll find information about:

? Our organisation

? The role purpose

? The role profile and person specification

? What we give our staff

To apply please download the application form from our website, citizensadvicened.org.uk and email to recruitment@nedcab.org.uk

About Us

For almost 50 years Citizens Advice North East Derbyshire has been providing free, independent and impartial advice to residents of North East Derbyshire and Bolsover Districts.

We are proud of our longstanding commitment to providing advice to our local community and, along with the other Derbyshire local Citizens Advice services, we have led the way nationally through our partnership with Derbyshire Public Health and GP surgeries to provide advice in a variety of GP surgeries and community venues to meet people at the point of need.

In recent years we have innovated our service to introduce more telephone and digital advice provision, whilst still maintaining excellent standards of advice and client feedback.

As part of the national Citizens Advice network we have a nationally recognised brand which is trusted. Our research and evidence have a real impact on behalf of those who rely on us. We link with a wide network which gives us access to support and knowledge, whilst at the same time we are locally focussed with insight into the issues facing our local community.

The Role

This new role has been made possible thanks to additional funding secured in response to the continued high cost of living, which is affecting many households across our communities. As a trainee position, it offers a comprehensive training and support package to help you build the skills needed to provide vital advice and information to local people.

However, we are also keen to hear from experienced advisers who are looking for a new opportunity to make a difference.

By joining us, you'll play a crucial part in helping people across North East Derbyshire and Bolsover navigate financial pressures and access the support they need. If your application is successful, you will be given a thorough induction and training programme within Citizens Advice to allow you to deal with a full range of enquiries for both telephone and face to face interactions. The training will enable you, for example, to advise people on their employment rights, if they are getting the right benefits, what to do if they have been given notice to leave their home. You will also be trained in how to interview clients and make a record of the interviews. You will be fully supported in your work with clients.

After training we will continue to develop you and your skills. You are expected to travel around the North East Derbyshire and Bolsover Districts to a number of locations.

This role will be based from our Clay Cross office but we are open to requests for hybrid working subject to manager approval upon successful completion of training.

Citizens Advice North East Derbyshire is a Living Wage employer and we commit to paying the Living Wage as a minimum standard for our employees as well as ensuring that we pay a fair wage for the work done.

For all the information you will need please click Apply Now for the full Job Pack, then download the application form and email to recruitment@nedcab.org.uk.

Job Types: Full-time, Fixed term contract

Pay: 24,242.00-28,533.00 per year

Benefits:

Additional leave Casual dress Company pension Health & wellbeing programme On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday
Work Location: In person