Job Description

Marfleet Group Practice is looking for a Trainee Assistant Practice Manager to learn all aspects of the day to day running of a busy GP surgery.
Main duties of the job

• Support the Operations Lead/Senior Advisor in staff management, ensuring adherence to MRP policies and procedures.
• Organise recruitment, induction, and training for staff.
• Track and report progress on targets, including QOF, enhanced services, and work towards CQC compliance.
• Identify underperformance and implement improvement plans in coordination with GPs and the Practice Manager.
• Stay updated on NHS/ICB changes and identify opportunities or risks.
• Ensure compliance with NHS patient care obligations.
• Maintain up-to-date HR documentation (e.g., job descriptions, policies, contracts).

About us
We are a friendly, forward thinking practice providing care for over 15,500 patients.
We are also a training practice, with 7 GP,s ACP, Nurses and HCA's
Details
Date posted
12 September 2025
Pay scheme
Other
Salary
14.30 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A4751-25-0007
Job locations
Marfleet Primary Healthcare Centre
Preston Road
Hull
East Riding of Yorkshire
HU9 5HH
Marfleet Group Practice
Middlesex Road
Hull
HU8 0RB
Job description
Job responsibilities
To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service.
To understand security/health and safety processes and procedures, as required.
To make judgements in resolving problems of a patient or administrative nature within pre-defined limits, dealing with issues first hand referring complex nature to Operations Lead.
To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.
To plan and organise own day to day tasks within the parameters set out by supervising staff.
May assist with the arrangement of meetings, may be required to take notes of a non-complex nature.
Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control and work with the Infection Control Lead, Information Governance and Confidentiality.
Work flexibly to meet the needs of the service.
To maintain staff records both manually and electronically, producing routine information as required.
It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct.
Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually.
Job description
Job responsibilities
To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service.
To understand security/health and safety processes and procedures, as required.
To make judgements in resolving problems of a patient or administrative nature within pre-defined limits, dealing with issues first hand referring complex nature to Operations Lead.
To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.
To plan and organise own day to day tasks within the parameters set out by supervising staff.
May assist with the arrangement of meetings, may be required to take notes of a non-complex nature.
Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control and work with the Infection Control Lead, Information Governance and Confidentiality.
Work flexibly to meet the needs of the service.
To maintain staff records both manually and electronically, producing routine information as required.
It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct.
Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually.
Person Specification
Experience
Essential

• Qualification in Customer Service.
• Good interpersonal skills.
• Flexibility and willingness to learn.
• Full driving licence.

Desirable

• At least 2-5 years of experience in a management or supervisory role, preferably in a healthcare or primary care setting. Key skills include experience with NHS systems and processes, team management, HR and IT competence using healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office (Word, Excel, PowerPoint).
• Salary: Starting salary is 27885 per annum.

Person Specification
Experience
Essential

• Qualification in Customer Service.
• Good interpersonal skills.
• Flexibility and willingness to learn.
• Full driving licence.

Desirable

• At least 2-5 years of experience in a management or supervisory role, preferably in a healthcare or primary care setting. Key skills include experience with NHS systems and processes, team management, HR and IT competence using healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office (Word, Excel, PowerPoint).
• Salary: Starting salary is 27885 per annum.

Skills Required