Job Description

Trainee Customer Consultant

Western Toyota, Newbridge

Salary up to 25,396.80

Colleague Benefits

Enjoy your birthday off on us every year! Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year. Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! Vehicle Introduction Bonus Earn 100 by referring a friend or family member to purchase a car at one of our Dealerships. Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Customer Service & Experience:

Learn how to provide excellent customer care by listening to customer needs, building rapport, and contributing to a positive experience at every stage of their journey with the dealership.

Team Collaboration & Communication:

Work alongside team members to support customer service efforts, help with showroom tasks, and contribute to creating a welcoming and positive environment for visitors.

Learning & Development:

Participate actively in the Academy programme, keep learning logs, and prepare for regular reviews with your manager and mentor to track your progress and development.

Product Knowledge & Support:

Learn about and assist customers with in-car technology, helping them understand features and providing the right support to meet their needs.

Showroom & Community Engagement:

Assist in managing the showroom, answer customer queries, and participate in events that help raise the dealership's profile and attract new customers.

Job Types: Full-time, Permanent

Pay: Up to 25,396.80 per year

Benefits:

Company pension Cycle to work scheme Employee discount Store discount
Application question(s):

"Do you have any unspent convictions?"
Additional guidance: Please answer "Yes" if you have any convictions that are not yet spent under the Rehabilitation of Offenders Act 1974. The term 'convictions' is used to refer to any sentence or disposal issued by a court. If all your convictions are spent, you can answer "No". [If you're not sure if your convictions are unspent or spent, please visit the government website:-

https://www.gov.scot/publications/disclosure-periods-previous-convictions-alternatives-prosecution-scotland-under-rehabilitation-offenders-act-1974/pages/1/

Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Advert 191