Job Description

Who We Are

At Metropolitan Gaming, we don't just offer jobs--we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:


50% off food and beverages in all our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentive Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance program: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme

We are looking for

Individuals willing to receive comprehensive training to learn the rules, procedures, and techniques required to deal a variety of casino games in a professional and customer-focused manner. You will develop the skills to provide fair, efficient, and entertaining gaming experiences while ensuring compliance with casino regulations and company policies.

Main Responsibilities

Participate in structured training sessions to learn the rules and dealing procedures for games such as Blackjack, Roulette and Three Card Poker. Develop proficiency in handling gaming equipment (cards, chips, chippers, shufflers etc.) accurately and efficiently. Learn and adhere to all gaming regulations, internal controls, and security procedures. Maintain a professional and friendly attitude toward guests to create a welcoming and enjoyable gaming environment. Ensure integrity and fairness in all game play, following house rules and casino standards. Learn to manage table inventory, exchange chips, and accurately calculate payouts. Assist with customer inquiries and resolve minor issues in a courteous and professional manner. Work as part of a team to ensure smooth table operations and excellent customer service.

Service Behaviours

Our Trainee Dealers are expected to always demonstrate our key service behaviours:

On It

: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.

Upbeat and Positive Attitude

: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.

Be Nice

: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.

Open and Close

: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK


This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.


Trainee Dealers will spend a large portion of their shift on their feet working directly with the public.