Job Description

Job Summary

We are seeking a dedicated and compassionate Case Worker to join our team. The successful candidate will play a vital role in supporting individuals and families through personalised assistance programmes. This position offers an opportunity to make a meaningful difference in the community by providing guidance, advocacy, and practical support to those in need. The ideal applicant will possess strong interpersonal skills, experience in supervising or mentoring others, and a genuine commitment to social service.

Duties

Conduct comprehensive assessments of clients' needs and develop tailored support plans. Provide ongoing counselling and emotional support to clients facing various challenges. Assist clients in accessing relevant services such as housing, healthcare, and employment opportunities. Monitor client progress and adjust support strategies accordingly. Maintain detailed case records in compliance with organisational policies and data protection regulations. Collaborate with external agencies, community organisations, and stakeholders to coordinate services. Supervise junior staff or volunteers, offering mentoring and guidance to ensure quality service delivery. Organise group workshops or training sessions aimed at skill development or awareness raising. Advocate on behalf of clients to ensure their rights are upheld within the community.

Skills

Proven experience in supervising or mentoring team members or volunteers. Strong organisational skills with the ability to manage multiple cases efficiently. Excellent communication skills, both written and verbal, with an empathetic approach towards clients. Ability to work independently as well as part of a multidisciplinary team. Sound understanding of social services, community resources, and relevant legislation. Compassionate nature with a genuine desire to support vulnerable individuals and families. Resilience and adaptability when dealing with complex or challenging situations. This role provides an excellent opportunity for individuals committed to social justice and community development, offering a supportive environment where your skills can truly make an impact.

Benefits:

Full training to become a Debt Caseworker, with progression into specialist qualifications. 21 days holiday plus bank holidays, birthday leave, and Christmas shutdown. 8% employer pension contribution (plus salary sacrifice NI benefit). Long service leave after 4 years. Free parking and a supportive, development-focused team culture.

How to Apply

To apply, please email your

CV and a covering letter

explaining how your experience matches what we're looking for to

esylvester@calw.org.uk

. For informal enquiries, email the same address.

Please note: We reserve the right to interview as applications are received and we will only contact you if you are successfully listed for interview.

Job Type: Full-time

Pay: 25,738.00-27,500.00 per year

Benefits:

Additional leave Company pension Employee discount Free parking Health & wellbeing programme
Work Location: In person