Job Description

Customer service

Demonstrates good telephone and face to face communications with patients and colleagues, interacts with patients to a high standard. Listens to the patient without interrupting, good tone to voice, friendly and professional attitude, good eye contact, shows empathy, professional body language. Ensure on patient leaving the treatment room they have an understanding of treatments/plan. Demonstrates care and welfare of all patients.

Clinical duties

Ensure all clinical areas and all equipment and instruments clean, tidy and sterile according to the Practice's health and safety, infection control procedures and manufacturers' instructions. Ensure all equipment and machinery used in accordance with manufacturers' recommendations, ensuring all maintained regularly and in good working order. Demonstrates professional chairside assistance, ensuring the correct equipment is available. Ensure all substances handled in accordance with health and safety policies. Ensure familiar and complies with all health and safety rules and guidance, including PPE, COSHH, mercury handling, infection control, waste disposal. Ensure all equipment is stored in the correct place. Ensure all equipment is accounted for at the end of each treatment/day. Develop and file radiographs as directed. Ensure adequate stocks of materials and other items within the surgery at all times. Ensure all Decon undertaken on a daily basis, in line with Hardhorn Dental Practice Standards.

Administration duties

Ensure accurately complete patient clinical records as directed. Ensure initial patient check in with PR form signed by patient and completed correctly. Demonstrate completion of laboratory request forms, keep records of work sent, received and fitted. Ensure computer/written records are accurately maintained and securely stored. Demonstrate and ensure logbooks are correctly filled out daily and signed and checked by Practice Manager weekly. Liaise with reception to ensure smooth patient communications and transfer of records. Liaise with Head Nurse/Practice Manager when ordering new stock supplies when required.

Other duties

To undertake Reception duties to Hardhorn Dental practice Receptionist Standards Ensure knowledge and understanding of all the practice products, enabling a confident marketing to patients. To undergo training as may be required and identified to develop skills and abilities. Attend refresher and update training for medical emergencies and CPR. Attend and participate in Practice team meetings. Demonstrate Hardhorn Dental Practice Standards of behaviour. Ensure reception area, waiting room, kitchen and toilets are clean and tidy and have appropriate cleaning materials.
Job Types: Full-time, Permanent

Pay: 7.55-12.21 per hour

Benefits:

Company events Company pension Private medical insurance
Work Location: In person