Job Description

SUMMARY OF THE ROLE

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The Trainee Field Engineer will work alongside experienced engineers to learn how to carry out preventative maintenance, repairs, and installations of suspended access and height safety equipment. The role includes training on troubleshooting emergency breakdowns, working with customers, and complying with health and safety regulations. Over time, the trainee will develop the skills necessary to work independently within the field.

OVERVIEW OF ACCOUNTABILITIES

Technical Learning & Development

Under supervision, assist in servicing, maintaining, and repairing height safety equipment, including:



Technical Learning & Development Fall Arrest and Life Safety Lines Eyebolts - fall restraint and abseil Gantries and walkways Guardrails Ladders - fixed and portable General lifting equipment Follow company training programs to develop technical knowledge and practical skills. Shadow senior engineers to gain a deep understanding of troubleshooting and repair techniques. Ensure compliance with British Standards and health and safety regulations.

Customer Engagement

Learn how to communicate effectively with customers, addressing inquiries and providing updates on work progress. Assist in reporting additional work required following inspections or maintenance tasks. Maintain a professional and positive company image at all times.

Site Surveys and Reporting

Assist in site surveys, accurately recording all relevant information. Support the team by documenting findings and communicating them to the line manager.

Customer Care

Ensure High Levels of Customer Satisfaction: Strive for excellence in customer satisfaction by consistently meeting or exceeding their expectations. Professional Representation: Uphold the company's image by representing it in a professional manner at all times, fostering positive interactions with customers.

Order Management

Help compile service reports and communicate findings clearly to customers. Ensure all required information is completed accurately and submitted in a timely manner onto the Simpro Software Application.

QUALIFICATIONS AND EXPERIENCE

Essential

Willingness to learn and develop within an engineering role. Ability to work at heights. Strong communication skills and a positive attitude. Team-oriented with a proactive approach to problem-solving. A full, clean UK driving license (or working towards obtaining one).

Desirable

Previous experience in a hands-on role (construction, electrical, mechanical, or similar). Basic engineering knowledge or qualifications. An interest in height safety equipment and working at heights.

Training and Development

Full training will be provided, including classroom-based and on-the-job learning. Opportunity to gain certifications in working at height safety standards. Career progression opportunities into a fully qualified Field Engineer role.

The Trainee Field Engineer plays a vital role in the success of the engineering team by maintaining strong communication channels, managing customer expectations, and ensuring the efficient execution of projects. This position requires a combination of technical knowledge, excellent communication skills, and a commitment to delivering high-quality service to clients.

OVERVIEW OF THE COMPANY & WHAT WE ARE LOOKING FOR

Rotrex is a business providing winch hire, sales, and support worldwide and high-level cradle and fall protection equipment services across the UK. With locations in the UK, Holland, Belgium (and soon Germany), we can cover the majority of the European countries quick and with an outstanding service. Rotrex Group has two specialist businesses, Rotrex Winches and Rotrex OnSite, both providing industry-leading products, services, and support. Across the group we have highly skilled and experienced teams of engineers whose focus is to deliver the highest levels of service for our customers.



Rotrex Winches provides specialist lifting and pulling winches and equipment as well as related services such as project management, planning, training, and support. Our exclusive winch brands in the UKand the EU includes OMAC, Thompson, Colt,

and Wharton.



Rotrex OnSite manages the maintenance of high-level cradle and fall protection equipment, as well as cradle inspection, testing, and operator training. We ensure safe working conditions and legal compliance for our customers. These activities are carried

via our locations in the UK.

Additional pay:

Bonus scheme Performance bonus Quarterly bonus Yearly bonus

Benefits:

Additional leave Bereavement leave Company pension Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Private medical insurance Referral programme Sabbatical * Sick pay