Job Description

Location
Taunton
Salary
39,902 or 50,393 depending on experience - rising to 57,599
Contract
12-month fixed term contract
Closing date
5th May 2025
Working hours
37 hours Monday to Friday

Who are we?



We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.



What we're looking for?



Are you interested in developing as a manager of the future? Do you think you have the right aptitude and appetite? Then here is your opportunity!



We're looking for a First Line Manager on a fixed term contract to play a big part in the delivery of the future of our gas network, and we want to hear from you!



Reporting to the Performance Manager, First Line Managers are responsible for leading teams to deliver outstanding levels of gas safety, reliability and customer service for the millions we serve every day.



Ideally, we are looking for someone with people management experience, a background in utilities and/or experience in a technical role. There is however an opportunity to join as Trainee First Line Manager and we will invest in you and provide you with the necessary upskilling to progress to a fully operational First Line Manager in line with our structured pay and competency framework which rewards skills, competence and enables development and career progression.



We'll trust you to:



Lead and inspire both direct labour and contractor teams Maintain our excellent safety record Effectively manage a budget of circa 3 million Create a culture which encourages excellent performance Embrace and champion change Role model outstanding behaviours Provide the necessary technical support and motivation to the workforce to deliver performance improvements to maximise efficiency and cost effectiveness Celebrate the successes of your team and individuals


You'll need to have:



The right attitude and exceptional people skills to energise teams to be the best they can be at work. The willingness to work on a standby rota to cover a 24/7 gas emergency service The ability or aspiration to lead and motivate operational teams over a wide geography in a similar operating environment Aspiration to confidently provide open and honest feedback on performance and behaviours A full driving license The following is also desirable:



Knowledge of appropriate legislation, policy, procedures and an understanding of Wales & West Utilities operations. Experience in a technical role supported by an understanding of gas transportation activities. Working knowledge of appropriate codes of practice, engineering instructions, safety and statutory regulations. Competent to support Wales & West Utilities policies and procedures. NVQ level 3 standard (or equivalent) and experience in a technical network role supported by an understanding of gas transportation activities is desirable We would also love to hear about anything else you feel you could add or bring to the role!



As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.



What's in it for you?



A competitive salary starting at 39,902 or 50,393 depending on experienceand rising to 57,599. Your starting salary will be agreed dependent on any previous skills and experience. A structured pay & competency framework which rewards skills, competence and enables development and career progression Additional earnings through the standby rota plus overtime and additional work available Flexible working opportunities 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Friends & Family Discount for Three Mobile and Broadband Colleague recognition including Annual Celebrating Excellence Awards Living Wage Accredited Employer Award winning employer for 'Outstanding Contribution to Workplace Health and Wellbeing' and leading the industry in championing equality, diversity and inclusion Annual salary review Discretionary annual bonus Company Sick Pay In-house Occupational Health Team Employee Assistance Programme Comprehensive training Company Car The way we do things



Our Ambition, Priorities and Values inform everything we do as a business - from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.



We are focused on creating a culture where it doesn't matter about gender, race, sexuality or disability; it's about our colleagues' skills, the way we do things and how we live our values.





Interested?



If you think you'd make a good addition to the team, we would love to hear from you!





If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.



You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.