Job Description

Job Title:

Trainee Internal Sales Administrator

Company:

Thomas Panels and Profiles

Location:

Leominster, UK

Reports To:

Internal Sales Manager

Role Purpose:

As a

Trainee Internal Sales Representative

, you will support the internal sales team at Thomas Panels and Profiles, a leading UK manufacturer and supplier of steel roofing and cladding products. You will assist in handling basic customer enquiries, processing quotations and sales orders, and developing product knowledge. This is an excellent opportunity to start a career in sales within the construction supply industry, with structured training and progression opportunities.

Key Responsibilities:

Customer Service & Sales Support:

Respond to basic customer enquiries via phone, email, and in person with a professional and helpful manner. Provide information on steel roofing and cladding products, pricing, and availability. Pass complex or technical enquiries to senior sales staff with appropriate notes and context.

Order Processing & Administration:

Assist with the preparation and entry of quotations and basic sales orders using the internal system. Ensure customer records and documentation are accurate and kept up to date. Liaise with other departments to ensure orders are fulfilled accurately and on time.

Product Knowledge Development:

Attend training sessions to learn about steel roofing and cladding products. Build a foundational understanding of product types, specifications, and applications. Keep informed of any updates to product ranges, pricing, or company policies.

Team Collaboration:

Work closely with the internal sales and customer service teams to support business goals. Assist with routine reporting, data entry, and office duties as directed. Contribute positively to team morale and company culture.

Key Skills & Attributes:

Communication Skills:

Clear and confident communication with colleagues and customers.

Customer Focus:

Friendly, helpful, and patient with a genuine desire to assist.

Attention to Detail:

Accurate when entering information, processing orders, and quoting.

Teamwork:

Cooperative and respectful, willing to support colleagues and ask for help when needed.

Willingness to Learn:

Open to feedback, training, and new experiences.

Basic IT Skills:

Familiar with Microsoft Office (Excel, Outlook, Word). Able to enter and manage data in CRM or order processing systems. Comfortable using email, spreadsheets, and standard office applications.

Qualifications & Experience:

Minimum of GCSEs in English and Mathematics (or equivalent). Prior experience in customer service, retail, or admin is beneficial but not essential. No prior product knowledge required--full training will be provided.

Training & Development:

Structured onboarding and training on company systems and product range. Ongoing support from experienced team members. Opportunities to progress into more senior sales or account management roles.

Salary & Benefits:

Salary Band:

25,500, 26,500 per annum (dependent on experience).

Performance-Based Incentives:

Opportunity for bonuses or commissions as skills develop.

Holiday Entitlement:

31 days holiday per year including bank and public holidays. Company pension scheme and training support.

Working Hours & Conditions:

Full-time: Monday to Thursday: 8:00 am - 5:00 pm Friday: 8:00 am - 4:00 pm Office-based role in Leominster, Herefordshire. Healthcare scheme Company Pension Friendly, supportive working environment.
Job Types: Full-time, Permanent

Pay: 25,500.00-26,500.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person