Job Description

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Description

Join a dynamic and supportive IT team at the heart of Miller Homes.

We're looking for a motivated and customer-focused Trainee Service Desk Analyst to be based at our Head Office in Edinburgh. As a key member of our Service function, you'll play a vital role in ensuring smooth IT service delivery across the entire UK.




In this front-line role, you'll be the first point of contact for IT incidents and service requests--whether via email, phone, or in person for Edinburgh-based colleagues. From resolving first-line support queries to handling operational tasks like user account management, permission changes, and hardware builds, you'll be central to keeping our systems and people working efficiently.




This is an ideal opportunity for someone who thrives under pressure, enjoys problem-solving, and knows how to prioritise effectively in a fast-paced environment. If you're calm under pressure, solution-oriented, and ready to take ownership of IT issues, we'd love to hear from you.

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Key Responsibilities

Act as part of the team responsible for fielding all IT incidents and service requests from staff across the business. Help the team meet and exceed IT service level agreements (SLAs), with the Service Desk playing a central role in this goal. Work on a rota basis, covering:
Incoming phone calls

Email requests

Other operational duties such as provisioning new user accounts or adjusting access permissions

Provide first-line support across a variety of technology platforms and applications, escalating issues to other teams when necessary. Collaborate with colleagues across the IT department on complex problems, ensuring effective communication at all levels. Contribute to IT projects when additional support is needed from the wider team.


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Skills, Knowledge and Expertise

Strong customer facing skills Experience of working as a team in on an IT Service Desk Clear and strong communicator, both in person, over the phone and e-mail Client computing support skills and experience in Windows 10 and Microsoft 365 ITIL Foundation certification an advantage, however not essential Support experience of mobile and tablet computing (Android) an advantage, however not essential


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Benefits

A robust development programme

Annual performance development reviews

A market leading employee assistance programme

Additional holiday purchase

Life cover

Pension###

About Miller Homes

Miller Homes was established in 1934 and is one of the UK's largest, privately owned national homebuilders with a focus on building new homes in attractive regional markets. We operate from three divisions - Scotland, North, and Midlands and South - and are strategically positioned in eleven regions.

We have a strong presence in sought-after suburban locations which continue to benefit from high demand and favourable affordability.

Our purpose is to 'create great places where people and planet prosper'. This is achieved by building homes and developments that create communities with an emphasis on placemaking and design.

We are proud of our reputation for delivering desirable high-quality homes and delighting our customers throughout their homebuying journey with an award-winning personalised customer experience, both digitally and in-person.



At Miller Homes, we care about people, performance, pride and prospering and these values enable us to fulfil our purpose of creating great places where people prosper.

Our people are proud to be part of a team which achieves this purpose by building quality new homes and creating thriving communities whilst having the opportunity to build and develop their own career in an exciting and rewarding industry sector.

As an equal opportunities employer, we support and listen to each other, always respecting and valuing other people's views, feelings and aspirations. We regularly engage with our people on issues including equality and employee well-being.

For over 90 years, we have created a business based on creativity, innovation and commercial acumen. However, none of that could have been achieved without the right people, which is why we are committed to providing opportunities for personal growth through training, development and continuous improvement.