Trainee It Support Engineer
Ramsgate, Kent, United Kingdom
Job Description
This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events)
Duties include:
- Respond to incoming support requests via phone, email, or ticketing system in a timely manner
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
- Assist with user account management, including creating and managing user profiles and permissions
- Document all support activities and solutions in the ticketing system
- Collaborate with other IT team members to ensure timely resolution of issues
- Provide excellent customer service and ensure user satisfaction with technical support services
- A passion for IT & Technology
- Ability to demonstrate an understanding of basic computer troubleshooting
- Qualification in IT would be preferred but not essential
- Excellent customer service skills
Skills Required
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Job Detail
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Job IdJD4270058
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£25,000 per year
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Employment StatusFull Time
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Job LocationRamsgate, Kent, United Kingdom
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EducationNot mentioned