Trainee It Support Engineer

Ramsgate, Kent, United Kingdom

Job Description

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events)
Duties include:

  • Respond to incoming support requests via phone, email, or ticketing system in a timely manner
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
  • Assist with user account management, including creating and managing user profiles and permissions
  • Document all support activities and solutions in the ticketing system
  • Collaborate with other IT team members to ensure timely resolution of issues
  • Provide excellent customer service and ensure user satisfaction with technical support services
Qualifications/Skills required:
  • A passion for IT & Technology
  • Ability to demonstrate an understanding of basic computer troubleshooting
  • Qualification in IT would be preferred but not essential
  • Excellent customer service skills
Apply with HRGO

Skills Required

IT
Beware of fraud agents! do not pay money to get a job

MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD4270058
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £25,000 per year
  • Employment Status
    Full Time
  • Job Location
    Ramsgate, Kent, United Kingdom
  • Education
    Not mentioned