Job Description

Summary

Reporting to the Branch Manager, the Trainee Account Manager holds responsibility for some of the day-to-day operational activities for specific accounts. The role involves ongoing compliance to both internal and client specific SOP's designed to ensure that agreed service standards are maintained to the highest level on a consistent basis.

Responsibilities

Financial

Working with the Credit Control Department to ensure that customers queries are managed efficiently and that payments from Cash Accounts/Duty VAT are monitored properly.

Commercial/Customer Service

Supporting the Branch Manager to introduce measures to improve profitability, enhance customer service levels and improve client retention. Monitoring operational performance on an ongoing basis and taking corrective actions to improve performance where possible. Monitoring customers volumes on an ongoing basis and highlighting any unusual trends to management. Query Resolution - to resolve any from internal departments (including Transport, AP, AR, HR) in a timely and efficient manner.

Operational

Supporting the Branch Manager to improve operational efficiency. Support the Key Account Managers with operational support. Run Customer Status reports. Review daily ETA changes and Key account managers of any potential delivery issues. Manage their own customer operational portfolio.

Experience

Up to 1 years experience in freight forwarding/shipping preferred but not essential
Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme
Work Location: In person